AI Data Center Onsite Engineer Field Service

Dell Technologies Inc.; Bayan Lepas; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Dell Technologies Inc. seeks an On-Site Service Engineer to provide hands-on maintenance for AI Server systems at customer locations in Penang, Malaysia.

You’ll troubleshoot hardware, firmware, and software issues, perform rapid recovery during outages, and deliver preventive maintenance to ensure uptime. Collaborating with engineering and customer teams, you will drive improvements, document solutions, and guide customers on Dell AI and data center infrastructure.

Formación

• Bachelor's degree in IT or Computer Engineering or related field.
• 3–6 years in field service, data center, or technical support with AI server, storage, networking hardware.
• Ability to lift up to 50 lbs and travel to customer sites as required.

Responsabilidades

• Provide on-site technical support for AI Server systems, ensuring minimal downtime.
• Troubleshoot hardware, firmware, and software issues; perform root cause analysis and implement corrective actions.
• Perform server maintenance including part replacements, firmware upgrades, health checks, and FCOs.
• Collaborate with engineering and customer teams to resolve issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and reliability.

Conocimientos

On-site support

Troubleshooting

Root cause analysis

Documentation

Cross-functional collaboration

Educación

Bachelor's degree in IT or Computer Engineering

Herramientas

Linux

VMware

Kubernetes

Descripción del empleo

Dell Technologies Inc. seeks an On-Site Service Engineer to provide hands-on maintenance for AI Server systems at customer locations in Penang, Malaysia.

You’ll troubleshoot hardware, firmware, and software issues, perform rapid recovery during outages, and deliver preventive maintenance to ensure uptime. Collaborating with engineering and customer teams, you will drive improvements, document solutions, and guide customers on Dell AI and data center infrastructure.