Customer Service Advisor I – Africa

Concentrix; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Concentrix in Kuala Lumpur is hiring an Advisor I, Customer Service – Africa to handle customer interactions via calls or online channels, delivering effective support and resolving routine problems. You will maintain knowledge of client products, document interactions, and work toward KPIs with empathy and professionalism.

The role requires a high school diploma with some experience, strong communication skills, and comfort with computer systems.

Qualifications

• Minimum high school diploma with basic customer service exposure.
• Ability to communicate clearly in written and spoken form.
• Comfort using computer systems and navigating basic software.

Responsibilities

• Handle inbound/outbound customer calls and online inquiries.
• Meet contractual KPIs and ensure high quality service.
• Clarify requirements and provide appropriate resolutions.
• Demonstrate empathy and build rapport with customers.
• Maintain accurate records and document interactions in systems.
• Promote additional products or services when appropriate.
• Participate in activities to improve customer satisfaction and performance.

Skills

Customer service

Communication

PC literacy

Multitasking

Empathy

Teamwork

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is hiring an Advisor I, Customer Service – Africa to handle customer interactions via calls or online channels, delivering effective support and resolving routine problems. You will maintain knowledge of client products, document interactions, and work toward KPIs with empathy and professionalism.

The role requires a high school diploma with some experience, strong communication skills, and comfort with computer systems.