Admin Assistant at WSPACE (M) Sdn Bhd

WSPACE (M) Sdn Bhd; Kuala Lumpur; Hybrid; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Dental insurance

Maternity leave

Opportunities for promotion

Professional development

Job summary

WSPACE (M) Sdn Bhd is seeking a full-time Community Engagement Specialist to interact with members daily, organize events, and foster connections within the network. You will support onboarding, handle space operations, and contribute to marketing efforts to keep members informed and engaged.

The role requires strong communication skills and a willingness to travel or relocate as needed. Fresh graduates are welcome to apply and opportunities for promotion are stated in the benefits.

Qualifications

• Experience in community spaces or member-focused environments preferred.
• Strong communication and interpersonal skills required.
• Ability to travel or relocate when required.

Responsibilities

• Interact with community members daily, build relationships and belonging.
• Address queries, concerns and requests promptly and courteously.
• Organize and coordinate community events, workshops and networking sessions.
• Plan, promote and execute onsite and offsite events.
• Liaise between members and businesses to foster connections.
• Identify opportunities for partnerships and cross-promotion.
• Manage space operations including access control and maintenance.
• Assist onboarding of new members and conduct orientation sessions.
• Handle administrative duties: client management, invoicing tracking and records.
• Develop and implement communication strategies via newsletters, social media and website updates.
• Mediate conflicts and provide guidance to maintain a positive community atmosphere.
• Gather feedback to improve offerings and member satisfaction.
• Engage with local businesses to develop partnerships and sponsorships.
• Perform other duties and administrative tasks as assigned.

Skills

Community engagement

Event coordination

Customer service

Marketing communication

Education

Fresh graduate

Job description

Location: Mid Valley City, M14, MY.

Member Engagement

• Interact with community members on a daily basis, building relationships and fostering a sense of belonging.
• Address their queries, concerns, and requests promptly and courteously.

Community Events and Programs

• Organize and coordinate community events, workshops, and networking sessions to facilitate collaboration, knowledge sharing, and social interaction among members.
• Plan, promote, and execute events both onsite and offsite.

Community Building

• Act as a liaison between community members, fostering connections and encouraging collaboration among individuals and businesses within the community.
• Identify opportunities for partnerships, synergies, and cross-promotion.

Space Management

• Ensure the smooth operation of the physical space, including managing access control, maintaining cleanliness, and addressing maintenance and facility-related issues.
• Coordinate with the relevant teams or vendors to resolve any space-related problems.

Onboarding and Orientation

• Assist new members with the onboarding process, providing them with necessary information about the community, its services, and resources.
• Conduct orientation sessions to familiarize new members with the facilities, policies, and community guidelines.

Administrative Tasks

• Handle administrative duties such as client management, invoicing tracking member requests, and maintaining records.
• Update databases, manage member directories, and provide relevant reports as needed.

Communication and Marketing

• Develop and implement communication strategies to promote the community and its activities.
• Utilize various channels such as newsletters, social media, and website updates to keep members informed about events, announcements, and other relevant information.

Problem Resolution

• Act as a mediator in resolving conflicts or issues that may arise within the community, ensuring that conflicts are addressed professionally and timely.
• Provide guidance and support to maintain a positive and inclusive community atmosphere.
• Identify issues for escalation to the Community Lead and Community Manager in order to document accordingly.

Feedback Collection

• Gather feedback from community members on their experiences, preferences, and suggestions for improvement.
• Use this feedback to enhance the community's offerings, amenities, and overall member satisfaction.

Networking and Partnerships

• Actively engage with local businesses, organizations, and professionals to develop partnerships, sponsorships, and collaborative opportunities that benefit the community and its members.

Other Duties

• Other ad hoc duties and administrative task assigned by superior and management.

Able to travel or relocate to other centre when required.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,000.00 per month

Benefits

• Dental insurance
• Maternity leave
• Opportunities for promotion
• Professional development