Community Associate / Senior Associate

Infinity 8; Johor Bahru; On-site; MYR 33,000 - 51,000; Full time

Job summary

Infinity 8 is seeking a Community Associate for its Johor Bahru branch. This entry-level role focuses on delivering customer service, handling inquiries, and supporting daily operations in a busy coworking space.

The position involves data entry, invoice and contract support, and assisting with events and tours to promote the space. A Post Graduate Diploma or Professional Degree is required, with 1–2 years of related experience encouraged.

Qualifications

• Post graduate diploma or professional degree in business/management/hospitality/public relations or equivalent.
• 1–2 years of working experience in related field.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Fluent in English and Bahasa Malaysia; additional languages are a plus.
• Excellent communication, interpersonal and analytical skills; able to multi-task in a fast-paced environment.

Responsibilities

• Deliver excellent customer service by handling enquiries efficiently and professionally.
• Support marketing and event initiatives and assist sales with tours and presentations.
• Maintain a welcoming and professional branch environment reflecting the brand image.
• Manage data entry and backend documentation for the assigned branch.
• Assist with invoices, contracts, payments, and document issuance.
• Oversee branch operations and maintenance of hardware/software to ensure smooth functioning.
• Update incident logs in tools and communicate issues to the operations team.
• Collaborate with other departments to promote features and complete sales assignments.
• Travel may be required as directed by management.
• Develop organizational and analytical skills to improve programs and processes.

Skills

Excellent communication

Microsoft Office

English language

Bahasa Malaysia

Team player

Education

Post Graduate Diploma / Professional Degree in Business Administration / Management / Hospitality / Public Relations

Job description

Johor Bahru Operations & Community Full-Time Entry-Level

About the Role

• As a Community Associate / Senior Associate , you will be responsible for delivering excellent customer service by handling enquiries efficiently and professionally, managing accurate data entry and timely submission of backend documentation for your assigned branch, actively supporting marketing and event initiatives, fostering strong relationships and effective communication among co-working members, maintaining a welcoming and professional environment that reflects the company’s brand image, and continuously developing your communication and operational skills while working closely with the Operations Manager to ensure the overall success of the branch.
• Understanding the concept of top-notch co-working space. Handling day to day operations to ensure the branch runs smoothly and provide personalized support to our coworker
• Develop strong organizational skills to manage multiple tasks at once and stay on top of responsibilities while completing tasks in a timely manner.
• Keep track of to-do list, files, supplies and other records.
• Attention to details on follow up for rental payment and assets contract renewal.
• Assist with the administrative aspects of top-notch co-working space. For example, preparing invoices, contract drafting, payment receipt, document issuing, etc.
• Handle the operational maintenance of the branch in a timely manner to ensure that the hardware and software equipment in the branch is functioning effectively.
• Update incident in tools for issues that required attention.
• Brainstorm to enhance branches to create a cozy environment.
• Branch spokesperson to assist in promoting features and completing sales assignments assigned by the sales department such as giving detailed presentations to interested co-workers, providing detailed tours, understanding their needs, requirements, and conveying effective information to the sales department.
• Assist the event department in making community events successful at the assigned branch.
• Acquire teamwork skills to work with other department / branch teams in completing projects and tasks.
• Develop analytical skills to solve problems and make decisions. For example, if a co-worker has a question about a program or event in researching the answer or evaluate the success of a program or event and make changes if necessary.
• Responsible for completing any other related work or other ad hoc duties as assigned by the operation manager.

Requirements

• Candidates must possess at least a Post Graduate Diploma, Professional Degree in Business Administration / Management / Hospitality / Public Relations or equivalent.

Experience & Skills:

• At least 1 to 2 years of working experience in the related field is required for this position.
• Required skills: Microsoft Office (Excel, Word, and PowerPoint).
• Required languages: English and Bahasa Malaysia. Additional language is an advantage.
• Excellent communication, interpersonal and analytical skills.
• A collaborative team player and able to multi-task and work in a fast-paced and dynamic environment.
• Only shortlisted candidates will be notified.

** This role may require to travel upon management requirement