Jobs in Tijuana, United States

Job Title: Sharepoint Customer Engineer (Bilingual English)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration, and design. In this customer-facing role, you will work directly with enterprise and government clients to deliver advanced technical solutions, migrations, and optimizations for both on-premises and cloud-based SharePoint environments.

You will serve as a trusted advisor, providing technical expertise in architecture, deployment, troubleshooting, and best practices to help customers achieve business success with Microsoft technologies.

We need someone fluent in both English and Spanish.

• Plan, deploy, operate, and optimize on-premises, hybrid, and online SharePoint environments.
• Deliver technical workshops, training, and advisory sessions covering SharePoint Server and SharePoint Online.
• Analyze and troubleshoot complex SharePoint infrastructure and configuration issues, providing effective resolutions.
• Lead customer engagements focused on SharePoint migration, activation, and optimization.
• Collaborate with customer development teams, offering guidance on SharePoint development best practices.
• Automate and manage environments using PowerShell, CSOM, and related tools.
• Ensure system reliability, performance, and security across SharePoint and Microsoft 365 workloads.
• Support customers in implementing Microsoft 365 data governance, archiving, and backup strategies.
• Stay current on emerging Microsoft technologies and frameworks to guide customers in digital transformation.

• 5+ years of experience in customer-facing roles such as systems architecture, administration, operations, software support, or IT consulting.
• Proven experience delivering SharePoint technical support and consulting services to enterprise or government clients.
• Strong background in SharePoint infrastructure administration, deployment, and migration (on-premises, hybrid, and online).
• Proficiency with PowerShell, SharePoint Client Side Object Model (CSOM), and Graph API.
• Knowledge of Azure infrastructure (IaaS, PaaS, SaaS), SQL Server configuration, and SharePoint DB maintenance.
• Familiarity with Microsoft 365 Archive, Data Security, and Governance solutions for SharePoint and OneDrive.
• Bachelor’s or Master’s degree in Information Technology or related field (or equivalent experience).
• Excellent communication skills (written and verbal) with a strong customer focus.

• Advanced knowledge of SQL Server, Graph API, and Microsoft 365 Backup/Archive.
• Experience with Azure DevOps, GitHub, and CI/CD lifecycle concepts.
• Familiarity with Well-Architected Framework and Cloud Adoption Framework principles.
• Experience with SharePoint Framework (SPFx), JavaScript, REST APIs, and custom development (including web parts).
• Relevant Microsoft Certifications in SharePoint or related technologies are a plus.

Location: CRI Work-at-Home

Language Requirements: English

Time Type: Full time

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