Vacantes en Puebla, EE. UU.

Mexico, Remote

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the2025 Forrester Wave Report for SPM,2023 Ventana Research Revenue Performance Management (RPM) Value Index,Gartner Peer Insights,2024 Gartner SPM Market Guide, andG2.Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

The Opportunity

Join Varicent as a Cloud Operations Engineer II, where you’ll support and scale our cloud infrastructure for global clients using our Incentive Compensation Management (ICM) SaaS platform. You’ll work closely with Cloud Engineers, Support, Dev, and QA teams to deploy new features, manage incidents, and drive performance at scale.This role blends automation, hands-on cloud work, and problem-solving in a fast-moving, global team. AWS experience is highly preferred (nearly mandatory).

The Team

You’ll be part of a tight-knit, high-performing CloudOps team that thrives on collaboration, ownership, and continuous improvement. We move fast, solve big problems, and support each other along the way.

What You Bring

• 2+ years in a CloudOps / DevOps role
• Strong experience with AWS (Azure/IBM Cloud a plus)
• Hands-on with CI/CD pipelines, containerization (Docker/K8s), Linux/Windows servers
• Knowledge of monitoring, logging, DNS, VPN, databases (SQL)
• Experience managing production incidents and supporting client-facing systems
• Excellent communicator, team player, and fast learner
• Advanced English is required

What You’ll Do

• Manage and improve cloud infrastructure and services
• Automate operations to improve reliability and scale
• Support deployments, releases, and service enhancements
• Lead incident response and root cause analysis
• Collaborate globally and adjust to rotating coverage schedules
• Resume must be in English
• Advanced English required

IN THE SHORT TERM (1-3 MONTHS) YOU WILL:

• Complete training on our tech stack and join a squad of cloud engineers to support, optimize and improve our production environments.
• Learn our service observability and application performance monitoring stack.
• Learn our customer focused service requests workflows and technologies.
• Master our customer focused service requests workflows to resolution.
• Continually monitor and tune application infrastructure to assure optimal performance, availability, and utilization of resources.
• Work with application teams to automate application configuration changes, setup, and deployment.

IN THE LONG TERM (7 MONTHS & BEYOND) YOU WILL:

• Be the subject matter expert in our core support service request workflows, document and implement enhancement ideas where applicable.
• Be the subject matter expert for the new features you've built or enhancements you've implemented and propagate your knowledge throughout the team.
• Participate in technical discussions and design for new projects.
• Proactively identify opportunities for process change in the team, and work with stakeholders to improve operations workflows.
• Join cloud ops projects working with other technical teams to deliver continuous improvements across our infrastructure and cloud services offerings.

Note

• Candidates selected for this position will be hired by Varicent’s designated professional employer organization. Your employment may be transferred to a local Varicent entity in the future. In such an event, Varicent may recognize your seniority and provide you with comparable role, responsibilities and benefits. We are excited to welcome you and support you throughout this journey!
• This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home or a co-working space, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment.
• Market Leading Compensation Package
• Wellness Programs to Support Health and Wellbeing
• Working with thelatest tools and technologies in a fast-paced environment
• Remote Work Flexibility
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements
• Global Connected Culture: Hubs in Romania, UK, US, Canada
• Dynamic Work Culture: Thrive in our innovative and multicultural environment
• Grow with Us: Continuous development opportunities

Want to Learn More About Us? Check out these Resources Below:

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to ourJob Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

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