Jobs in Puebla, United States

Job Title: R1647281 Genesys CloudCX Business Practice Architect

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise that help brands grow across the world and into the future.

We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW

In our Concentrix Catalyst team, you will work with the engine that powers experience design and engineering capabilities. A leading global solutions company that reimagines everything CX through strategy, talent, and technology.

We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that improve outcomes and value for our clients.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, a great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefit plans vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world.

Must be located in Central or Eastern Time Zone.

• Provide technical product leadership within Solution Architect and Development teams, both in person and remotely.
• Monitor Genesys product roadmap and communicate relevant information to stakeholders.
• Identify new opportunities to leverage the Genesys platform and assess roadmap impacts on current processes and offerings.
• Provide technical product expertise during sales opportunities.
• Develop and deliver technical Proofs of Concept.
• Develop and deliver technical presentations.
• Build and demonstrate Genesys capabilities including architecting flows for inbound call, email, web messaging, and other digital channels; ACD functionality such as telephony and skill-based routing; outbound campaigns; quality assessment; workforce management.
• Review RFP/SOW requirements while leading solution design and delivering or refining solution completion estimates to support the sales organization.

• 7 years of experience with technology solution delivery and integration, consulting with Fortune 500 companies.
• 4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises.
• Experience migrating from Genesys PureCloud is a plus.
• Knowledge of contact center tools and processes.
• Experience with Amazon Web Services.
• Experience with Azure, Google Cloud, Machine Learning, and Generative AI is a plus.
• Knowledge of other contact center platforms such as Amazon Connect is a plus.
• Experience interacting with customers, organization members, and senior-level personnel, potentially up to C-suite.
• Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.
• A bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience.
• Genesys Cloud: AI – Digital Bots & Knowledge.

• Genesys Cloud CX: Professional
• Genesys Cloud CX: Architect
• Genesys Cloud CX: Developer

As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location: CRI Work-at-Home

Language Requirements:

Time Type: Full time

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