Jobs in Ciudad Benito Juarez, United States

We have an incredible opportunity for a Customer Support Specialist

Responsibilities:

• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.

Requirements:

• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking skills.
• Effective listening skills.
• Proactive.
• Patience when handling tough cases.
• Multi-tasking capabilities.
• Excellent communication and problem-solving skills.
• Strong organizational skills.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $10,000.00 - $12,000.00 al mes

Beneficios:

• Aumentos salariales
• Días por enfermedad
• Horarios flexibles
• Opción a contrato indefinido
• Programa de referidos
• Seguro de gastos médicos mayores
• Seguro dental
• Seguro de vida
• Trabajo desde casa
• Vales de despensa

Lugar de trabajo: Empleo remoto

Summary

Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position is responsible for providing technical assistance to Carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are vital to this role.

Essential duties and responsibilities include the following. Other duties may be assigned. Responsibilities and activities may change at any time with or without notice.

• Provide technical assistance applicable to a wide array of CAREL products directly to our customer base, consisting of OEM partners, re-sellers, field technicians, and end users.
• Effectively address, resolve, and document customer complaints directed toward CAREL products, services, and customer commitments.
• Evaluate products returned to CAREL as defective to determine failure mode and complete the necessary documentation.
• Participate as needed in core teams assigned to develop, launch, and support new products and revisions to existing products.

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and experience Mechanical, Mecatronic, Electronic Engineering Degree / Associates Degree and/or Certificate from an accredited technical school, or equivalent experience. Customer service / support experience in HVAC, refrigeration systems, or related technical field desired.

Language skills Strong written and verbal English communication skills are required

Mathematical skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning ability The ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. A high degree of technical aptitude is required

Certificates, licenses, registrations Current valid driver’s license and good driving record. Any HVAC/R, or ASHRAE certifications or registrations a plus.

Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls and to climb or balance. The employee is occasionally required to walk, reach with hands and arms; stoop, kneel, or crouch; and talk or hear. The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
• Practical skills and knowledge of electronics as applicable to the HVAC, refrigeration, and climate control industries.
• Practical skills and knowledge of electrical circuits as applicable to the HVAC, refrigeration, and climate control industries.
• Practical skills and knowledge of mechanical and pneumatic systems as applicable to the HVAC, refrigeration, and climate control industries.
• Experienced communication, customer relationship skills.
• Ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.

Work environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee must be able to work in a state of constant alertness and in a safe manner. The noise level in the work environment is usually moderate. Typical office setting. Up to 20% Travel. Carel is an equal opportunity employer.

Customer Support Supervisor

Role: Shift Lead responsible for day-to-day management of the team, escalation, and collaboration with the Client Experience Manager and People Experience Team to identify growth opportunities. See responsibilities and requirements below in the original content. This section has been consolidated to preserve the essential elements while removing duplicate blocks.

Requirements:

• Bachelor’s/College degree in a relevant discipline
• Two to three years of supervisory experience
• Experience in implementing a new campaign
• Excellent verbal and written communication skills
• Ability to understand and communicate complex ideas to customers
• Ability to accept feedback gracefully
• Customer orientation and adaptability

Benefits

• All law benefits
• 12 PTOs
• Life insurance
• Health insurance
• Mental health support
• Career path within the company

Operational Customer Support

Summary: The Operations Customer Support Specialist (OCS) handles transactional level work on accounts outside normal business hours, coordinating with internal teams to facilitate communication and support ProTrans objectives.

Requirements:

• Excellent communication skills in Spanish and English preferred
• Microsoft Office Suite and web-based BI tools proficiency
• Willingness to work flexible hours including after hours/weekends
• Problem solving and customer relations skills
• 1-3 years of industry experience

Travel: lunes a viernes de 17:00 a 02:00 horas

Customer Support Specialist I

Role: Uber Freight customer service professional in transportation/logistics, managing transportation functions, carrier communications, and service updates.

Essential functions:

• Monitor appointments and communicate issues to achieve positive outcomes
• Maintain knowledge of client expectations and build rapport
• Prioritize and proactively resolve problems

Knowledge and expertise:

• English proficiency
• Ability to prioritize and work proactively
• Root-cause problem solving

Skills:

• Service orientation
• Strong communication and organizational skills
• Team player with multitasking ability
• Sense of urgency under pressure
• Forward thinking

Education

• Bachelor’s degree or equivalent in Administration, Business or related
• One year or more experience in logistics

Customer Support Specialist II

Summary: Manage day-to-day booking, shipping, tracking, and billing for imports/exports and US domestics; negotiate rates; ensure on-time performance; maintain customer and carrier communications.

Primary duties:

• Secure capacity for loads; monitor and adjust plans; communicate status
• Maintain relationships with shippers, receivers, and carriers
• Handle financials, disputes, and SOPs creation

Knowledge and expertise include TMS proficiency, MS Office, and understanding customer business needs. Competencies include adaptability, analytical thinking, and sense of urgency.

Note: This description consolidates multiple roles and responsibilities found in the original content, retaining core duties and qualifications while removing extraneous formatting and duplication. All content remains true to the provided material and reflects job responsibilities, qualifications, benefits, and environment where applicable.