Jobs in Ciudad Benito Juarez, Mexico

We have an incredible opportunity for a Customer Support Specialist.

Responsibilities

• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users).
• Update internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.

Requirements

• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking skills and effective listening skills.
• Proactive, patient when handling tough cases, and strong multi-tasking abilities.
• Excellent communication and problem-solving skills; strong organizational skills.

Details

• Tipo de puesto: Tiempo completo, Por tiempo indeterminado
• Sueldo: $10,000.00 - $12,000.00 al mes

Beneficios

• Aumentos salariales
• Días por enfermedad
• Horarios flexibles
• Opción a contrato indefinido
• Programa de referidos
• Seguro de gastos médicos mayores
• Seguro dental
• Seguro de vida
• Trabajo desde casa
• Vales de despensa

Lugar de trabajo: Empleo remoto

Resumen

Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position is responsible for providing technical assistance to Carel customers and helps to educate, address concerns, and document customer interactions. This individual participates in teams reviewing, launching and developing new products, utilizing direct end-user feedback. Great attention to detail and communication skills are vital.

Essential duties and responsibilities

• Provide technical assistance applicable to a wide array of CAREL products to customers (OEM partners, re-sellers, field technicians, end users).
• Address, resolve, and document customer complaints; evaluate products returned as defective and document results.
• Participate in core teams to develop, launch, and support new products and revisions.

Qualifications

• Education and experience as described: Engineering degree or equivalent; HVAC/refrigeration-related customer service experience preferred.
• Strong written and verbal English communication skills.
• Mathematical and reasoning abilities as described; ability to apply common sense and technical aptitude.

Physical Demands and Work Environment

• Physical demands include lifting up to 50 pounds, vision requirements, and daily office settings.
• Up to 20% travel; reasonable accommodations available.

Carel is an equal opportunity employer.

Hoy

Role
As the Shift Lead, you will manage day-to-day team operations, escalate issues beyond team member authority, and coordinate with clients. You will collaborate with the Client Experience Manager and the People Experience Team to identify growth and development opportunities for team members.

What you will do

• People development: QA, training improvements, growth opportunities, regular coaching, and performance reviews.
• Team management: monitor attendance, training, KPI targets, and disciplinary coordination with PX Team.
• Internal coordination: career-path planning and timely issue reporting to Client Experience Manager.
• External communications: implement processes for NBC News Group Customer Care; manage client relationships and solve complex requests involving multiple departments; provide reports on issues and performance; participate in Leads meetings.

Requirements

• Bachelor’s degree in a relevant field; 2-3 years supervisory experience; capability to implement new campaigns.
• Excellent verbal and written communication; ability to explain complex ideas to customers.
• Customer-oriented with adaptability and openness to feedback.
• Bonus: experience in a news organization and Zendesk exposure.

Benefits

• All law benefits
• 12 PTO
• Life and health insurance
• Mental health support
• Career path within the company

Hoy

Summary

The Operations Customer Support Specialist will handle transactional work on accounts outside normal business hours, coordinating with internal teams to facilitate communication and meet ProTrans objectives.

Essential duties

• Understand logistics planning in the TMS; coordinate after-hours performance; handle plan adjustments.
• Enter bid requests; support expedited shipments; monitor network performance; escalate service level issues.
• Single point of contact for customers; ensure compliance; work with After Hours operations to address complaints.

Qualifications

• Excellent bilingual communication (Spanish and English preferred); proficient with Microsoft Office; able to use BI tools.
• Self-motivated with flexible hours; 1-3 years of industry experience.

Notes

Location: Protrans; Monday–Friday, 17:00–02:00.

Hoy

About the role

Uber Freight seeks experienced customer service professionals with transportation management, supply chain or logistics background. Specialists manage transportation functions, communicate with carriers, receivers, and shippers to ensure on-time pickup and delivery, and maintain customer satisfaction.

Essential functions

• Monitor appointments; communicate issues to the team; maintain knowledge of client expectations; prevent service failures.

Knowledge and expertise

• English proficient; problem solving, transportation knowledge, and proactive mindset.

Skills

• Service orientation; strong communication and organizational skills; ability to work in a team and handle multiple tasks; sense of urgency.

Education

• Bachelor’s degree or equivalent in Administration, Business or related; 1+ year of logistics experience.

Hoy

Overview

Primary accountability includes managing day-to-day booking, shipping, tracking, and billing for shipments; exceeding on-time delivery; maintaining relationships with shippers, receivers, and carriers; regulatory and financial processes; training and SOP creation.

Key duties

• Secure capacity, monitor load status, update systems, communicate with customers and carriers; onboarding and training; identify performance patterns; resolve financial discrepancies in TMS.

Knowledge and expertise

• Working knowledge of TMS; Microsoft Office; understanding customer business and supply chain; geographic and logistics knowledge; ability to create SOPs/IOPs.

Competencies

• Adaptability, trustworthiness, analytical thinking, sense of urgency.