User Policy Risk Operations Specialist

Stripe, Inc.; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Stripe, Inc. in Mexico City is seeking a User Policy Specialist to implement and manage operational processes that support responsible market growth and trust among users and partners.

You will assess risks, liaise with partners and merchants, and manage escalations while providing timely responses. The role emphasizes applying Stripe's rules to determine business eligibility and sustain growth across the platform.

Qualifications

• Experience in risk analysis, investigations, or risk operations.
• Excellent English communication, written and verbal.
• Strong diagnostic thinking and data-driven judgment.

Responsibilities

• Assess and identify potential risks with partnerships, balancing opportunity and compliance.
• Investigate, action, and triage escalations across multiple channels with timely responses.
• Collaborate with business units, legal, and financial partners to communicate User Policy requirements.
• Utilize analytics to optimize strategies across Stripe's portfolio.
• Develop and implement User Policy processes ensuring compliance and growth.
• Identify gaps and propose enhancements to support sustainable practices.
• Participate in periodic business reviews to evaluate impact on market performance.

Skills

Risk analysis

Investigations

Risk operations

English fluency

Cross-team collaboration

Data analytics

Problem solving

Job description

Stripe, Inc. in Mexico City is seeking a User Policy Specialist to implement and manage operational processes that support responsible market growth and trust among users and partners.

You will assess risks, liaise with partners and merchants, and manage escalations while providing timely responses. The role emphasizes applying Stripe's rules to determine business eligibility and sustain growth across the platform.