Policy Risk & Operations Associate

Nubeero Limited; Ciudad de México; Hybrid; MXN 350,000 - 550,000; Full time

Job summary

Stripe's Mexico City office is seeking a Risk Operations Associate in User Policy Operations. You will implement and manage operational processes that support responsible market growth and trust among users and partners.

You will assess risks, liaise with financial partners and merchants, and manage escalations while providing timely responses. This role enforces policy requirements to determine business eligibility on Stripe's platform.

Qualifications

• Experience in risk analysis, investigations, or risk operations.
• Excellent English communication skills, both written and verbal.
• Diagnostic thinking and problem-solving using data to make assessments.
• Enjoys an in-office environment with strong cross-team collaboration and support.
• Able to prioritize and thrive in a fast-moving environment.
• Humility and proven ability to work across teams and with external partners.

Responsibilities

• Assess and identify potential risks in partnerships, balancing opportunity with compliance to protect Stripe's brand and reputation.
• Investigate, action, and triage escalations across channels, providing accurate and timely responses to stakeholders.
• Collaborate with business units, legal teams, and financial partners to communicate User Policy requirements and ensure alignment with Stripe's mission.
• Utilize analytics to optimize strategies enforced across Stripe's portfolio.
• Develop and implement User Policy operational processes ensuring compliance with internal rules and external regulations.
• Identify gaps and areas for improvement within current User Policy frameworks, recommending enhancements.
• Participate in periodic business reviews to evaluate impact of User Policy on Stripe's market performance.

Skills

Risk analysis

Investigations

English communication

Diagnostic thinking

Cross-team collaboration

Prioritization

Problem solving

Job description

Stripe's Mexico City office is seeking a Risk Operations Associate in User Policy Operations. You will implement and manage operational processes that support responsible market growth and trust among users and partners.

You will assess risks, liaise with financial partners and merchants, and manage escalations while providing timely responses. This role enforces policy requirements to determine business eligibility on Stripe's platform.