Fraud Operations Team Lead — Data-Driven Risk Leader

Nubeero Limited; Ciudad de México; Hybrid; MXN 1,000,000 - 1,500,000; Full time

Job summary

Stripe’s Mexico City office is seeking a Risk/Fraud Operations Team Lead to mentor a team of Operations Associates while remaining hands-on with complex investigations. You’ll drive operational excellence, shape strategy, and protect Stripe’s brand and customers.

You will report to the Risk Operations leadership, coach performance, own KPI reporting, and collaborate with cross-functional partners to implement data-driven improvements that reduce risk. Fluent English and Spanish are required.

Qualifications

• 6+ years of experience in Fraud Operations or Financial Crime Operations.
• Proven experience coaching and leading operations teams with a track record of managing and improving performance.
• Experience mentoring others and delivering constructive, growth-oriented feedback.
• Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting.
• Demonstrated subject matter expertise in Risk Operations.
• Ability to work cross-functionally to deliver results and build strong partnerships.
• Exemplary planning, prioritization, and time management skills.
• Excellent written and verbal communication skills.
• Fluency in both English and Spanish.

Responsibilities

• Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal‑setting aligned with organizational priorities
• Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
• Dedicate approximately 40% of your time to core casework, including handling complex, high‑risk escalations and conducting quality reviews
• Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
• Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
• Develop sustainable solutions to systemic issues and present data‑backed recommendations to leadership
• Build and maintain strong cross‑functional relationships across the Risk vertical, representing your team's priorities in strategic forums
• Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high‑performing team culture
• Advocate for meaningful product and process improvements that deliver lasting operational impact
• Champion company‑building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision‑making

Skills

Leadership

Communication

Data-driven decisions

Bilingual English/Spanish

Tools

Jira

Job description

Stripe’s Mexico City office is seeking a Risk/Fraud Operations Team Lead to mentor a team of Operations Associates while remaining hands-on with complex investigations. You’ll drive operational excellence, shape strategy, and protect Stripe’s brand and customers.

You will report to the Risk Operations leadership, coach performance, own KPI reporting, and collaborate with cross-functional partners to implement data-driven improvements that reduce risk. Fluent English and Spanish are required.