Risk & Fraud Operations Specialist - Mexico City Office

Monograph; Ciudad de México; Presencial; MXN 320.000 - 420.000; Jornada completa

Descripción de la vacante

Stripe’s Mexico City office is seeking a Risk Operations Associate dedicated to meeting financial partner and regulatory requirements. You will investigate activity, own complex cases end-to-end, and liaise with partners and merchants from startups to large institutions.

The role emphasizes autonomous decision-making, curiosity, and rigorous documentation. You’ll work 100% in the office in Mexico City, collaborating with cross-functional teams to improve processes and implement AI-assisted

Formación

• 1.5+ years of experience in risk operations, fraud prevention, investigations, disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or related roles.
• Advanced conversational English fluency; interviews conducted in English.
• Strong verbal and written communication skills; ability to work autonomously in ambiguous environments.

Responsabilidades

• Investigate partner and merchant activity, identify risks, and take action per policies.
• Own complex cases from end to end, including research, decision-making, documentation and follow-through.
• Serve as a subject matter expert for assigned risk processes and requirements.
• Liaise between financial partners and Stripe merchants, from startups to institutions.
• Maintain clear communication with cross-functional stakeholders and lead sessions as needed.
• Identify gaps in systems, policies, and processes; recommend practical improvements.
• Participate in weekly, monthly, quarterly, and annual risk reviews.
• Use AI-assisted workflows to improve quality, speed, and consistency of work.

Conocimientos

Risk operations

Fraud prevention

Investigations

Disputes

Chargebacks

Financial intelligence

Trust and safety

Compliance

Payments

Operational roles

Descripción del empleo

Stripe’s Mexico City office is seeking a Risk Operations Associate dedicated to meeting financial partner and regulatory requirements. You will investigate activity, own complex cases end-to-end, and liaise with partners and merchants from startups to large institutions.

The role emphasizes autonomous decision-making, curiosity, and rigorous documentation. You’ll work 100% in the office in Mexico City, collaborating with cross-functional teams to improve processes and implement AI-assisted