Ultra-Luxury Reservations Specialist

One&Only Resorts; Nayarit; Presencial; MXN 167.000 - 290.000; Jornada completa

Descripción de la vacante

One&Only Mandarina in Riviera Nayarit, México seeks an experienced Reservations Agent to join our ultra-luxury team. You will manage calls, confirm details, and process reservations across multiple channels while ensuring guest satisfaction.

Ideal candidates have at least a bachelor, advanced English, and one year of experience with Opera or Fidelio; strong sales, accuracy, and interpersonal skills are essential for delivering exceptional service in a luxury setting.

Formación

• Advanced English speaking and writing skills.
• One year minimum experience in reservations or similar role.
• Bachelor degree required.
• Knowledge of Opera or Fidelio preferred.
• Strong sales and interpersonal abilities.
• Attention to detail and analytical mindset.

Responsabilidades

• Answer calls per established etiquette to close sales and ensure guest satisfaction.
• Know room types, rates, and resort services to assist guests.
• Capture, modify, or cancel reservations across channels (wholesale, group, FIT).
• Process deposits and refunds per policy; send confirmations and plans.
• Enter guest details and preferences in Opera; prepare daily/monthly reports.

Conocimientos

Advanced English

Sales knowledge

Interpersonal skills

Analytics

Administrative profile

Detailed oriented

Mental agility

Office package

Educación

Bachelor

Herramientas

Opera or Fidelio

Descripción del empleo

One&Only Mandarina in Riviera Nayarit, México seeks an experienced Reservations Agent to join our ultra-luxury team. You will manage calls, confirm details, and process reservations across multiple channels while ensuring guest satisfaction.

Ideal candidates have at least a bachelor, advanced English, and one year of experience with Opera or Fidelio; strong sales, accuracy, and interpersonal skills are essential for delivering exceptional service in a luxury setting.