Training Specialist

Call Center Services International; Ciudad de México; Presencial; MXN 3.790.000 - 4.726.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund

All Law Benefits

Descripción de la vacante

Call Center Services International seeks an energetic Sales Trainer to guide learning and development for the Auto Refinance team. You will design training using online lessons, guides, and materials to ensure team members have the right skills for success.

You will create plans, work with leaders, collect data, and turn findings into high-quality tools. The role involves leading sessions for new hires and ongoing staff development, with a focus on measuring training impact.

Formación

• Real work experience in a call center.
• At least one year of experience in training, coaching, or creating lessons.
• Must speak and write both English and Spanish fluently.
• Proficient in Microsoft Office 365 (Excel, Word, Outlook).
• Excellent communication and people skills; ability to work with diverse learning styles.
• Ability to multitask in a fast-moving environment; quick to learn new software.

Responsabilidades

• Create and follow a plan to identify training needs.
• Collaborate with leaders, managers, and other trainers to align learning goals with company goals.
• Collect data to inform training materials.
• Translate research into high-quality training tools and resources.
• Plan and run new training programs and produce supporting materials.
• Ensure training content is reviewed for quality before use.
• Maintain a central library of training documents and tools.
• Lead training sessions for new hires and ongoing learning for staff.
• Monitor performance metrics to assess training impact and improve.

Conocimientos

Training & coaching

Bilingual English/Spanish

Communication

Multitasking

Tech savvy

Herramientas

Microsoft Office 365

Excel

Word

Outlook

Descripción del empleo

Call Center Services International is looking for an energetic Sales Trainer to guide learning and development efforts in our Auto Refinance team. In this key position, you will look at how things are currently done and find gaps in training to build a strong learning plan. This plan will include many different tools like online lessons, step-by-step guides, and other teaching materials to make sure every team member has the right skills to succeed.

Responsabilities:

• Create and follow a plan to figure out exactly what training is needed.
• Work closely with leaders, managers, and other trainers to make sure learning goals match company goals.
• Collect and look at data to help create focused training materials.
• Turn research results into high-quality training tools and resources.
• Plan and run new training programs and make the materials needed to support them.
• Check all training content carefully for quality before it is used.
• Keep a central, updated library of all training documents and tools.
• Lead training sessions for new hires and provide ongoing learning for current staff.
• Watch employee performance numbers to see how well the training works and find ways to get better.

Requirements

• Real work experience in a call center setting.
• At least one year of experience in training, coaching, or creating lessons.
• Knowledge of the car, money, or sales industries is a big plus.
• Great ability to speak and write clearly.
• Good people skills to work with different types of personalities and learning styles.
• Ability to handle many tasks at once in a fast-moving environment.
• Must speak and write both English and Spanish fluently.
• Skilled in using Microsoft Office 365, especially Excel, Word, and Outlook.
• Comfortable with technology and quick to learn new software programs.
• Monthly Bonus: $400 dollars based on performance.
• Salary: $5,000 weekly tax free
• Benefits: Savings Fund and All Law Benefits