Bilingual Product Trainer

Call Center Services International; Tijuana; On-site; MXN 174,000 - 217,000; Full time

Job summary

Call Center Services International is seeking a Bilingual Product Trainer to assess training needs, develop comprehensive product training programs, and ensure employees have the knowledge and resources to perform effectively in a fast-paced environment.

You will lead onboarding sessions, create engaging training materials, evaluate learning progress, and work with Operations and leadership to align training with product updates, processes, and business objectives.

Qualifications

• Bilingual English/Spanish proficiency is required.
• Call center experience is required.
• Training experience is required.
• Excellent communication, presentation, and public speaking skills.
• Proficiency in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook).
• Strong computer skills and ability to adapt to new technologies.
• Ability to multitask in a fast-paced, high-volume environment.
• Positive, proactive, solution-oriented attitude.

Responsibilities

• Assess training needs and develop comprehensive product training programs.
• Lead onboarding sessions and create engaging training materials.
• Evaluate learning progress and keep training aligned with product updates and business objectives.
• Collaborate with Operations and leadership to ensure training supports processes and goals.

Skills

Bilingual (EN/ES)

Call center experience

Training experience

Public speaking

Multitasking

Positive attitude

Training materials development

Sales coaching

Industry experience (auto/FS/sales)

Tools

MS Office 365

Job description

Are you bilingual, experienced in call centers, and passionate about helping others succeed?

As a Bilingual Product Trainer , you'll be responsible for assessing training needs, developing comprehensive product training programs, and ensuring employees have the knowledge and resources necessary to perform effectively.

You'll lead onboarding sessions, create engaging training materials, evaluate learning progress, and collaborate with Operations and leadership to keep training aligned with product updates, processes, and business objectives.

Requirements

• Bilingual proficiency in English and Spanish — REQUIRED.
  
• Previous call center experience — REQUIRED.
  
• Previous training experience — REQUIRED.
  
• Excellent communication, presentation, and public speaking skills.
  
• Proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, and Outlook.
  
• Strong computer skills and the ability to adapt to new technologies.
  
• Ability to multitask and perform effectively in a fast-paced, high-volume environment.
  
• Positive, proactive, and solution-oriented attitude.
  
• Preferred Experience
  
• Background in automotive, financial services, or sales.
  
• Experience developing training materials and evaluating employee performance.
  
• Familiarity with sales coaching and performance improvement strategies.
  

$4,300 MXN NET weekly salary.

Opportunity to develop your professional career in training and operations.

A dynamic, collaborative work environment.

The opportunity to make a direct impact on employee development and sales performance.

What Makes You Successful?

You're a natural educator who can turn complex product information into clear, practical knowledge.

You know how to engage a classroom, adapt to different learning styles, and ensure employees feel confident applying what they've learned in real customer interactions.

Ready to Make an Impact?

Your knowledge can help others succeed. Your training can make the difference!

Join CCSI as a Bilingual Product Trainer and take the next step in your professional career.