Sales trainer

REDIAL BPO; Baja California; On-site; MXN 180,000 - 300,000; Full time

Job summary

REDIAL BPO is seeking a Sales Trainer to onboard and develop new hires and operations staff, ensuring they gain the knowledge, skills, and confidence to excel in a fast-paced sales environment. You will collaborate with Operations and Quality teams to deliver impactful training programs that drive performance.

The role includes facilitating sessions, designing materials, and tracking progress while aligning training with business goals and campaigns.

Qualifications

• High School Diploma.
• Bilingual English & Spanish (English level B2+).
• Intermediate PC and Microsoft Office skills.
• Advanced PowerPoint skills.
• Experience creating training materials and instructional content.
• Availability to work flexible schedules.

Responsibilities

• Facilitate engaging classroom and virtual training sessions for new and existing employees.
• Design, update, and customize training materials and presentations.
• Create an inclusive learning environment that encourages participation and feedback.
• Monitor trainee progress and provide coaching to improve performance.
• Develop and administer assessments to measure learning effectiveness.
• Maintain accurate training records and reporting.
• Coordinate system access and onboarding requirements for new hires.
• Partner with Operations, Quality Assurance, and leadership teams to align training with business goals.
• Support the launch of new campaigns, initiatives, and process updates.

Skills

Bilingual English & Spanish

Flexible schedules

Education

High School Diploma

Tools

PowerPoint

Microsoft Office

Job description

Are you passionate about coaching people, driving performance, and helping teams succeed? Join Redial BPO as a Sales Trainer and play a key role in developing our sales professionals through engaging training programs, coaching, and instructional design.

About the Role

As a Sales Trainer, you will be responsible for onboarding and developing new hires and operational staff, ensuring they acquire the knowledge, skills, and confidence needed to excel in a fast-paced sales environment. You will collaborate with Operations and Quality teams to deliver impactful training programs that drive performance and business results.

What You'll Do

• Facilitate engaging classroom and virtual training sessions for new and existing employees.
• Design, update, and customize training materials and presentations.
• Create an inclusive learning environment that encourages participation and feedback.
• Monitor trainee progress and provide coaching to improve performance.
• Develop and administer assessments to measure learning effectiveness.
• Maintain accurate training records and reporting.
• Coordinate system access and onboarding requirements for new hires.
• Partner with Operations, Quality Assurance, and leadership teams to align training with business goals.
• Support the launch of new campaigns, initiatives, and process updates.

What We're Looking For

Required Qualifications

• High School Diploma
• Bilingual English & Spanish (English level B2+ or higher)
• Intermediate PC and Microsoft Office skills
• Advanced PowerPoint skills
• Experience creating training materials and instructional content
• Availability to work flexible schedules

Preferred Qualifications

• 6+ months of experience as a Trainer, Teacher, or Facilitator
• 6+ months of experience in Sales or Sales Training
• Certifications in Instructional Design, Facilitation, or related fields

Why Join Redial BPO?

• Opportunity to directly impact employee success and business growth.
• Dynamic and collaborative work environment.
• Career development opportunities.
• Work with high-performing teams and emerging talent.
• Be part of a culture focused on learning, coaching, and continuous improvement.

Work Schedule

• Preferred shift: 7:00 AM - 4:00 PM (with schedule availability)

All qualified applicants will be evaluated based on their experience, skills, and competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any characteristic protected by applicable law.

REDIAL BPO will never request any type of payment during the recruitment process, including applications, interviews, or job placement. If you are asked for payment by anyone claiming to represent REDIAL BPO, please consider it fraudulent and report it immediately.