Sales trainer

Redial BPO; Ignacio Zaragoza; On-site; MXN 180,000 - 240,000; Full time

Job summary

Redial BPO is looking for a Sales Trainer to onboard and develop our sales professionals, delivering engaging training programs that drive performance in a fast-paced environment.

You will design, update, and customize training materials, facilitate classroom and virtual sessions, and monitor progress with coaching and assessments.

Required bilingual English/Spanish, high school diploma, strong PowerPoint/Office skills, and flexibility to work across schedules.

Qualifications

• High School Diploma required.
• Bilingual English and Spanish (English level B2+).
• Proficient with PC and Microsoft Office.
• Advanced PowerPoint skills.
• Experience creating training materials and instructional content.
• Availability to work flexible schedules.

Responsibilities

• Facilitate classroom and virtual training sessions for new and existing staff.
• Design, update, and customize training materials and presentations.
• Create an inclusive learning environment that encourages participation and feedback.
• Monitor trainee progress and provide coaching to improve performance.
• Develop and administer assessments to measure learning effectiveness.
• Maintain accurate training records and reporting.
• Coordinate system access and onboarding requirements for new hires.
• Partner with Operations, QA, and leadership to align training with business goals.
• Support the launch of new campaigns, initiatives, and process updates.

Skills

Bilingual English & Spanish

PowerPoint

MS Office

PC skills

Flexible scheduling

Training materials creation

Education

High School Diploma

Job description

Are you passionate about coaching people, driving performance, and helping teams succeed? Join Redial BPO as a Sales Trainer and play a key role in developing our sales professionals through engaging training programs, coaching, and instructional design.

About the Role

As a Sales Trainer, you will be responsible for onboarding and developing new hires and operational staff, ensuring they acquire the knowledge, skills, and confidence needed to excel in a fast-paced sales environment. You will collaborate with Operations and Quality teams to deliver impactful training programs that drive performance and business results.

What You'll Do

• Facilitate engaging classroom and virtual training sessions for new and existing employees.
• Design, update, and customize training materials and presentations.
• Create an inclusive learning environment that encourages participation and feedback.
• Monitor trainee progress and provide coaching to improve performance.
• Develop and administer assessments to measure learning effectiveness.
• Maintain accurate training records and reporting.
• Coordinate system access and onboarding requirements for new hires.
• Partner with Operations, Quality Assurance, and leadership teams to align training with business goals.
• Support the launch of new campaigns, initiatives, and process updates.

What We're Looking For

Required Qualifications

High School Diploma

Bilingual English & Spanish (English level B2+ or higher)

Intermediate PC and Microsoft Office skills

Advanced PowerPoint skills

Experience creating training materials and instructional content

Availability to work flexible schedules

Preferred Qualifications

6+ months of experience as a Trainer, Teacher, or Facilitator

6+ months of experience in Sales or Sales Training

Certifications in Instructional Design, Facilitation, or related fields

Why Join Redial BPO?

• Opportunity to directly impact employee success and business growth.
• Dynamic and collaborative work environment.
• Career development opportunities.
• Work with high-performing teams and emerging talent.
• Be part of a culture focused on learning, coaching, and continuous improvement.

Work Schedule

• Preferred shift: 7:00 AM – 4:00 PM (with schedule availability)

All qualified applicants will be evaluated based on their experience, skills, and competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any characteristic protected by applicable law.