Training Ops & LMS Lead | AI-Driven Process Improvement

PowerToFly; Ciudad de México; Híbrido; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Flexible vacation and mental health

Tuition reimbursement

Employee incentives programs

Volunteer days

Descripción de la vacante

Thomson Reuters in Mexico City is seeking a Training Operations Specialist to support day-to-day administration and operational effectiveness of training programs, including learner support, LMS administration, compliance, and reporting.

The role emphasizes attention to detail, analytical thinking, and collaboration across product, content, and operations teams, with a focus on leveraging AI tools to improve efficiency while maintaining governance and quality of training records.

Formación

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience administering users, permissions, data, and reporting within an LMS or comparable enterprise platform.
• Exceptional attention to detail and commitment to accuracy.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to follow documented procedures and operational standards.
• Comfort learning and using emerging technologies, including AI-powered tools, to improve productivity, operational efficiency, and customer outcomes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.

Responsabilidades

• Ensure learner records, attendance data, completion records, and certificates are accurately reflected within training systems.
• Support continuing education and certification programs by helping ensure systems properly track and assign credits based on established business rules.
• Monitor training records and reporting for accuracy, identify discrepancies, and partner with the appropriate teams to investigate and resolve issues.
• Perform validation activities that support the integrity of training records, reporting, certifications, and continuing education evidence.
• Maintain a strong focus on accuracy, attention to detail, and adherence to established operational procedures.
• Provide operational support for customer-facing and internal training programs.
• Partner with trainers, content teams, operations teams, product teams, and external vendors to deliver a high-quality learner experience.
• Investigate and resolve learner access, enrollment, attendance, reporting, certification, and other training-related issues.
• Respond to customer and internal inquiries with a focus on accuracy, timeliness, and service excellence.
• Support recurring operational processes related to learner management, attendance reconciliation, reporting, certifications, and training delivery.
• Identify and escalat operational issues while driving resolution through collaboration with stakeholders.
• Administer user accounts, permissions, roles, groups, and learner access within the Learning Management System.
• Support ongoing LMS operations to promote system stability, usability, and a positive learner experience.
• Troubleshoot LMS-related issues and collaborate with technical teams, vendors, and business partners on resolution.
• Support user imports, reporting, testing, and other LMS administrative activities.
• Maintain assigned system configurations in accordance with established standards and operational requirements.
• Partner with stakeholders to identify opportunities for improving LMS processes and user experiences.
• Identify opportunities to streamline operational workflows and improve efficiency.
• Use AI-powered tools and technologies to support research, analysis, operational problem-solving, and process optimization.
• Apply familiarity with generative AI solutions such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar technologies.
• Evaluate operational processes and recommend automation opportunities while maintaining quality and governance standards.
• Analyze recurring issues and recommend scalable solutions that improve service quality and reduce manual effort.
• Stay informed about emerging technologies and recommend practical applications that improve business outcomes.

Conocimientos

Attention to detail

Analytical thinking

Problem solving

Excellent communication

Organizational skills

Collaboration across teams

Adaptability to new technologies

Microsoft 365 (Excel, Outlook, Teams,

Educación

Bachelor's degree or equivalent

Herramientas

LMS administration

Microsoft Copilot

ChatGPT

Claude / Gemini

Descripción del empleo

Thomson Reuters in Mexico City is seeking a Training Operations Specialist to support day-to-day administration and operational effectiveness of training programs, including learner support, LMS administration, compliance, and reporting.

The role emphasizes attention to detail, analytical thinking, and collaboration across product, content, and operations teams, with a focus on leveraging AI tools to improve efficiency while maintaining governance and quality of training records.