Learning Manager UTR

Amazon; México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Amazon Mexico seeks a Learning & Development leader to drive the sub-region strategy, own program delivery, manage a regional team, and measure training impact on operational results.

You will collaborate with cross-functional partners to translate pain points into learning solutions, ensure launch readiness for new sites, and report on training effectiveness to leadership up to three levels above.

Formación

• Bachelor's degree in Operations, Supply Chain, Engineering, or related field
• Experience working with cross-functional teams
• Experience using data and metrics to drive process improvements
• Fluent in English (speaking, writing, reading)
• Experience building and managing teams
• Experience in high-volume, high-production operations
• Ability to communicate complex information to senior stakeholders
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)
• Degree in Educational Psychology, Business Admin, Education, Psychology, or data-related field

Responsabilidades

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Conocimientos

Cross-functional collaboration

Data-driven decision making

Leadership / team management

English fluency

AI tools knowledge

LMS experience

Communication to senior stakeholders

High-volume operations

Educación

Bachelor's degree in Operations, Supply Chain Management, Engineering, or related field

Degree in Educational Psychology, Business Admin, Education, Psychology, or data-related field

Herramientas

LMS

AI tools (explainable ML) knowledge

Descripción del empleo

Description

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Description

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in a high volume, high production operations environment
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)
• Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related)

Preferred Qualifications

• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience with creating & improving a variety of processes across product types & teams
• Experience with explainable machine learning and artificial intelligence methodologies and tools
• MBA and L&D certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10493071