Training Ops Lead: AI-Driven LMS & Process Improvement

Refinitiv; Ciudad de México; Híbrido; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Flex My Way policies

Descripción de la vacante

Refinitiv is seeking a Training Operations Specialist to support day-to-day administration of training programs, learner support, LMS administration, continuing education tracking, and reporting. You will collaborate with trainers, content teams, and vendors to ensure a high-quality learner experience.

The role emphasizes accuracy, analytical skills, and initiative to apply AI-powered tools for process improvement, compliance, and data integrity across multiple systems, with a hybrid work model

Formación

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience administering users, permissions, data, and reporting within an LMS or similar enterprise platform.
• Exceptional attention to detail and commitment to accuracy.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to follow documented procedures and operational standards.
• Comfort learning and using emerging technologies, including AI-powered tools.
• Strong organizational skills with multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft 365 apps (Excel, Outlook, Teams, PowerPoint).
• Proven ability to collaborate across multiple teams and functions.

Responsabilidades

• Provide operational support for learner management, attendance, and certifications.
• Collaborate with trainers, content teams, operations, product teams, and external vendors to deliver a quality learner experience.
• Investigate and resolve learner access, enrollment, attendance, reporting, certification issues.
• Respond to customer and internal inquiries with accuracy and timeliness.
• Support recurring processes related to learner management, attendance reconciliation, reporting, and training delivery.
• Identify and elevate operational issues and drive resolution with stakeholders.

Conocimientos

Analytical skills

Attention to detail

Customer-focused

Problem-solving

Communication skills

Team collaboration

Experience with AI tools

Educación

Bachelor's degree or equivalent

Herramientas

LMS administration

Microsoft 365

Troubleshooting

Descripción del empleo

Refinitiv is seeking a Training Operations Specialist to support day-to-day administration of training programs, learner support, LMS administration, continuing education tracking, and reporting. You will collaborate with trainers, content teams, and vendors to ensure a high-quality learner experience.

The role emphasizes accuracy, analytical skills, and initiative to apply AI-powered tools for process improvement, compliance, and data integrity across multiple systems, with a hybrid work model