Learning Manager UTR

Amazon; Andrés Quintana Roo; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. seeks a Learning & Development leader to drive the regional strategy for Mexico. You will own program delivery, manage teams, and measure training impact on operational results.

You will translate site and process needs into effective learning solutions, oversee launch readiness, and report on training effectiveness at regional and national levels. Fluent English is required.

Formación

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in a high volume, high production operations environment
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)

Responsabilidades

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Conocimientos

Cross-functional teams

Data & metrics

Fluent English

Team building & management

High-volume operations

Stakeholder communication

AI tools knowledge

Learning Management System (LMS)

Educación

Bachelor's degree in related field (Educational Psychology, Business Admin, Education, Psychology, Data Science, or training-related)

Descripción del empleo

Description

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in a high volume, high production operations environment
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)
• Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related)

Preferred Qualifications

• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience with creating & improving a variety of processes across product types & teams
• Experience with explainable machine learning and artificial intelligence methodologies and tools
• MBA and L&D certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10493071