Senior Training Operations Specialist

PowerToFly; Ciudad de México; Híbrido; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Flexible vacation and mental health

Tuition reimbursement

Employee incentives programs

Volunteer days

Descripción de la vacante

Thomson Reuters in Mexico City is seeking a Training Operations Specialist to support day-to-day administration and operational effectiveness of training programs, including learner support, LMS administration, compliance, and reporting.

The role emphasizes attention to detail, analytical thinking, and collaboration across product, content, and operations teams, with a focus on leveraging AI tools to improve efficiency while maintaining governance and quality of training records.

Formación

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience administering users, permissions, data, and reporting within an LMS or comparable enterprise platform.
• Exceptional attention to detail and commitment to accuracy.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to follow documented procedures and operational standards.
• Comfort learning and using emerging technologies, including AI-powered tools, to improve productivity, operational efficiency, and customer outcomes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.

Responsabilidades

• Ensure learner records, attendance data, completion records, and certificates are accurately reflected within training systems.
• Support continuing education and certification programs by helping ensure systems properly track and assign credits based on established business rules.
• Monitor training records and reporting for accuracy, identify discrepancies, and partner with the appropriate teams to investigate and resolve issues.
• Perform validation activities that support the integrity of training records, reporting, certifications, and continuing education evidence.
• Maintain a strong focus on accuracy, attention to detail, and adherence to established operational procedures.
• Provide operational support for customer-facing and internal training programs.
• Partner with trainers, content teams, operations teams, product teams, and external vendors to deliver a high-quality learner experience.
• Investigate and resolve learner access, enrollment, attendance, reporting, certification, and other training-related issues.
• Respond to customer and internal inquiries with a focus on accuracy, timeliness, and service excellence.
• Support recurring operational processes related to learner management, attendance reconciliation, reporting, certifications, and training delivery.
• Identify and escalat operational issues while driving resolution through collaboration with stakeholders.
• Administer user accounts, permissions, roles, groups, and learner access within the Learning Management System.
• Support ongoing LMS operations to promote system stability, usability, and a positive learner experience.
• Troubleshoot LMS-related issues and collaborate with technical teams, vendors, and business partners on resolution.
• Support user imports, reporting, testing, and other LMS administrative activities.
• Maintain assigned system configurations in accordance with established standards and operational requirements.
• Partner with stakeholders to identify opportunities for improving LMS processes and user experiences.
• Identify opportunities to streamline operational workflows and improve efficiency.
• Use AI-powered tools and technologies to support research, analysis, operational problem-solving, and process optimization.
• Apply familiarity with generative AI solutions such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar technologies.
• Evaluate operational processes and recommend automation opportunities while maintaining quality and governance standards.
• Analyze recurring issues and recommend scalable solutions that improve service quality and reduce manual effort.
• Stay informed about emerging technologies and recommend practical applications that improve business outcomes.

Conocimientos

Attention to detail

Analytical thinking

Problem solving

Excellent communication

Organizational skills

Collaboration across teams

Adaptability to new technologies

Microsoft 365 (Excel, Outlook, Teams,

Educación

Bachelor's degree or equivalent

Herramientas

LMS administration

Microsoft Copilot

ChatGPT

Claude / Gemini

Descripción del empleo

Job Description:

The Training Operations Specialist plays a critical role in supporting the day-to-day administration and operational effectiveness of Thomson Reuters training programs. This position supports a wide range of training operations activities, including learner support, training administration, learning management system (LMS) administration, continuing education tracking, certifications, reporting, and process improvement initiatives.

The ideal candidate is highly detail-oriented, analytical, customer-focused, and comfortable working across multiple systems and processes. This role requires strong problem-solving skills, exceptional attention to detail, a commitment to operational excellence, and a willingness to leverage emerging technologies, including artificial intelligence, to improve efficiency and support business objectives.

Key Responsibilities

Compliance & Data Integrity

• Ensure learner records, attendance data, completion records, and certificates are accurately reflected within training systems.
• Support continuing education and certification programs by helping ensure systems properly track and assign credits based on established business rules.
• Monitor training records and reporting for accuracy, identify discrepancies, and partner with the appropriate teams to investigate and resolve issues.
• Perform validation activities that support the integrity of training records, reporting, certifications, and continuing education evidence.
• Maintain a strong focus on accuracy, attention to detail, and adherence to established operational procedures.

Training Operations & Customer Support

• Provide operational support for customer-facing and internal training programs.
• Partner with trainers, content teams, operations teams, product teams, and external vendors to deliver a high-quality learner experience.
• Investigate and resolve learner access, enrollment, attendance, reporting, certification, and other training-related issues.
• Respond to customer and internal inquiries with a focus on accuracy, timeliness, and service excellence.
• Support recurring operational processes related to learner management, attendance reconciliation, reporting, certifications, and training delivery.
• Identify and escalat operational issues while driving resolution through collaboration with stakeholders.

Learning Management System (LMS) Administration

• Administer user accounts, permissions, roles, groups, and learner access within the Learning Management System.
• Support ongoing LMS operations to promote system stability, usability, and a positive learner experience.
• Troubleshoot LMS-related issues and collaborate with technical teams, vendors, and business partners on resolution.
• Support user imports, reporting, testing, and other LMS administrative activities.
• Maintain assigned system configurations in accordance with established standards and operational requirements.
• Partner with stakeholders to identify opportunities for improving LMS processes and user experiences.

Process Improvement, Automation & AI

• Identify opportunities to streamline operational workflows and improve efficiency.
• Use AI-powered tools and technologies to support research, analysis, operational problem-solving, and process optimization.
• Apply familiarity with generative AI solutions such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar technologies.
• Evaluate operational processes and recommend automation opportunities while maintaining quality and governance standards.
• Analyze recurring issues and recommend scalable solutions that improve service quality and reduce manual effort.
• Stay informed about emerging technologies and recommend practical applications that improve business outcomes.

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience administering users, permissions, data, and reporting within an LMS or comparable enterprise platform.
• Exceptional attention to detail and commitment to accuracy.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to follow documented procedures and operational standards.
• Comfort learning and using emerging technologies, including AI-powered tools, to improve productivity, operational efficiency, and customer outcomes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and PowerPoint.
• Demonstrated ability to collaborate effectively across multiple teams and functions.

Preferred Qualifications

• Experience supporting continuing professional education (CPE), certification, accreditation, compliance, audit, regulatory, or other governed programs.
• Familiarity with continuing education credit requirements and the importance of maintaining accurate training records.
• Hands-on experience with Microsoft Copilot, ChatGPT, Claude, Gemini, or similar AI technologies.
• Experience identifying and implementing automation opportunities to improve operational performance.
• Experience with reporting, analytics, or operational metrics.
• Experience supporting customer-facing training, education, or professional services programs.

Success Factors

• Demonstrate exceptional attention to detail and a commitment to accuracy.
• Balance strong customer service skills with operational rigor and accountability.
• Thrive in an environment that requires collaboration across multiple teams and stakeholders.
• Take ownership of issues through resolution and proactively identify opportunities for improvement.
• Leverage technology and AI-enabled tools to improve efficiency and effectiveness.
• Continuously seek opportunities to improve processes, reduce manual effort, and enhance the learner experience.
• Build trusted relationships with internal stakeholders, trainers, vendors, and customers.

Location: CDMX

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax