Tracking Coordinator (Guadalajara, MX)

Traffix; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

TRAFFIX is seeking a Tracking Coordinator in Mexico to act as the primary liaison between Carrier Sales Representatives and Account Operations, ensuring KPI targets are met. The role focuses on building strong carrier relationships and timely communication to resolve delays.

Responsibilities include monitoring loading/unloading, handling delays, and maintaining meticulous follow-up across teams. This position requires a Bachelor’s in International Business/Trade/Logistics and a proactive,

Formación

• Bachelor's degree in International Business, International Trade, Logistics, or a related field.
• Ability to work under pressure with multiple priorities.
• Strong communication and interpersonal skills.
• Empathy and professionalism in all interactions.

Responsabilidades

• Building and maintaining relationships with partner carriers.
• Monitor loading, unloading and appointments; follow up on delays and late arrivals.
• Identify potential problems before they occur.
• Communicate delays or incidents immediately to Account Operations and Carrier Sales Teams.
• Demonstrate professionalism, positive attitude, and telephone etiquette.
• Assist other team members when required.

Conocimientos

Relationship management

Time management

Problem solving

Communication

Emotional intelligence

Attention to detail

Adaptability

Accountability

Educación

Bachelor's degree in International Business, International Trade, Logistics, or related field

Descripción del empleo

As a TRAFFIX Tracking Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.

What does a day in the life of a Tracking Coordinator look like?

A day in the life of a TRAFFIX Tracking Coordinator includes the following:

• Building and maintaining relationships with partner carriers
• Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
• Identifying potential problems before they occur
• Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
• Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
• Assist other team members when required.

Requirements:

Education

• Preferably a Bachelor’s degree in International Business, International Trade, Logistics, or a related field.

Skills and Competencies

• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving, critical thinking, and proactive approach.
• Excellent organizational skills, sense of urgency, and consistent follow-up.
• Clear, concise, and assertive communication.
• Empathy, emotional intelligence, and the ability to handle challenging situations effectively.
• Strong attention to detail and proficiency in using computers and business systems.
• Adaptability, teamwork, and a positive attitude.
• Accountability, initiative, and a results-oriented mindset.

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.

Department: Carrier Sales

This is a full time position