Logistics Operations Associate Entry Level - Guadalajara, MX

BlueGrace Logistics; Región Centro; On-site; MXN 201,000 - 246,000; Full time

Benefits offered by this job

Health and Life Insurance

Savings Fund

Food Vouchers

Job summary

BlueGrace Logistics, a U.S.-based transportation management company, opened its first international office in Mexico and we’re looking for a Logistics Operations Planner to join our team in Guadalajara!

Logistics Operations Planner are responsible for the daily support of contracted clients to drive customer satisfaction and retention by way of freight operations support. This entry-level position requires proficiency in English and submitting resumes in English.

Qualifications

• Bachelor's degree preferred but not required.
• Superior customer service and active communication.
• Fluent in English; resumes in English.
• CRM and TMS experience is a perk.
• Excellent written and verbal communication.
• Proficient in Excel.

Responsibilities

• Proactively track shipments and propose solutions for delays.
• Complete daily tracking reports for assigned customers.
• Serve inbound customer requests from high freight spend accounts.
• Communicate with carriers on behalf of customers.
• Answer phones and respond to emails.
• Identify best transit solutions based on shipment requirements.
• Build strong customer relationships.
• Coordinate pickups and deliveries with local terminals.
• Flag service gaps and support process improvement.
• Maintain detailed, organized documentation of service events.

Skills

Customer service

English fluency

Communication

Excel

Education

Bachelor's degree in Supply Chain/Logistics/International Business

Tools

CRM

TMS

Job description

Job Summary

This is an entry level position paying $20,000.00 MXN pesos a month. This position requires full professional proficiency in English, both written and spoken. All resumes must be submitted in English to be considered. Candidates will be expected to communicate in English regularly as part of the position.

BlueGrace Logistics, a U.S. based transportation management company, has opened its first international office in Mexico and we’re looking for Logistics Operations Planner to join our team in Guadalajara!

Logistics Operations Planner are responsible for the daily support of contracted clients to drive customer satisfaction and retention by way of freight operations support freight tactics. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more!

The objective is to produce high quality visibility through customer reports, to provide timely responses and case resolution for customers, and to provide exceptional freight operations support. The typical freight services include shipment creation, editing, tracking, document delivery, daily reporting, and professional communication to both customers and carriers.

What does a typical day look like?

• Proactively tracking shipments and recommending solutions for delayed shipments
• Complete daily tracking reports for assigned customers
• Serving inbound customer requests from designated high freight spend accounts
• Communicating with carriers on behalf of the customers
• Answering phones and responding to emails
• Identify the best transit solution based on the specific shipment requirements
• Building strong relationships with customers
• Develop and Maintain relationships with local terminals in efforts to reduce service failures
• Scheduling pickups and delivery appointments
• Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
• Following up on all unconfirmed or rejected pickup requestsMaintain detailed and organized documentation of all service failures

What are we seeking?

• A Bachelors Degree in Supply Chain/Logistics/International Business or related is preferred but not required.
• Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
• Fluent in English
• Resumes must be in English
• Experience working in a CRM and TMS system a perk
• Excellent written and verbal communication
• Ability to calculate percentages, formulas and use spatial reasoning
• Proficient in Excel

What’s in it for you?

• Health and Life Insurance options available
• Savings Fund
• Food Vouchers