Tracking Coordinator

TRAFFIX; México; On-site; MXN 180,000 - 300,000; Full time

Job summary

TRAFFIX is seeking a Tracking Coordinator to act as the primary liaison between Carrier Sales, Account Operations, and partner carriers. You will manage relationships, monitor schedules, and address delays to help exceed KPI expectations.

Experience in logistics coordination and the ability to work under pressure are essential. Join a high-performance team that rewards initiative and results-driven performance.

Qualifications

• Bachelor's degree in International Business, International Trade, Logistics, or related field.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving, critical thinking, and proactive approach.
• Excellent organizational skills, sense of urgency, and consistent follow-up.
• Clear, concise, and assertive communication.
• Empathy, emotional intelligence, and the ability to handle challenging situations effectively.
• Attention to detail and proficiency in using computers and business systems.
• Adaptability, teamwork, and a positive attitude.
• Accountability, initiative, and a results-oriented mindset.

Responsibilities

• Build and maintain relationships with partner carriers.
• Monitor loading/unloading and appointments; inform customers of delays.
• Identify potential problems before they occur.
• Communicate delays or incidents immediately to Account Operations and Carrier Sales.
• Assist other team members as required.

Skills

Under pressure

Problem solving

Organizational skills

Clear communication

Empathy

Attention to detail

Adaptability

Teamwork

Accountability

Initiative

Education

Bachelors in International Business / Logistics

Job description

Traffix is a Third-Party Logistics leader with more than 40 years' experience. We got to where we are by combining our logistics expertise with our ability to attract and retain top talent. From logistics coordinators to warehouse associates and drivers, our team is second to none. If you are driven, ambitious and looking for a high-performance environment where hard work pays off, we want to hear from you!

As a TRAFFIX Tracking Coordinator, you will play a crucial role in ensuring we exceed our client's KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.

What does a day in the life of a Tracking Coordinator look like?

A day in the life of a TRAFFIX Tracking Coordinator includes the following:

• Building and maintaining relationships with partner carriers
• Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
• Identifying potential problems before they occur
• Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
• Assist other team members when required.

Requirements

Education

• Preferably a Bachelor’s degree in International Business, International Trade, Logistics, or a related field.

Skills and Competencies

• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving, critical thinking, and proactive approach.
• Excellent organizational skills, sense of urgency, and consistent follow-up.
• Clear, concise, and assertive communication.
• Empathy, emotional intelligence, and the ability to handle challenging situations effectively.
• Strong attention to detail and proficiency in using computers and business systems.
• Adaptability, teamwork, and a positive attitude.
• Accountability, initiative, and a results-oriented mindset.

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.