Tracking Coordinator

TRAFFIX; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

TRAFFIX is seeking a Tracking Coordinator in Mexico to ensure KPI achievement by acting as the main liaison among Carrier Sales, Account Operations, and partner carriers.

You will build relationships with carriers, monitor appointments and loading, and proactively identify and communicate issues to the relevant teams while maintaining professionalism and strong communication.

Qualifications

• Bachelor's degree in International Business, International Trade, Logistics, or a related field.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving, critical thinking, and proactive approach.
• Excellent organizational skills, sense of urgency, and consistent follow-up.
• Clear, concise, and assertive communication.
• Empathy, emotional intelligence, and the ability to handle challenging situations effectively.
• Strong attention to detail and proficiency in using computers and business systems.
• Adaptability, teamwork, and a positive attitude.
• Accountability, initiative, and a results-oriented mindset.

Responsibilities

• Building and maintaining relationships with partner carriers.
• Monitor loading, unloading and appointments - follow up with customers regarding delays, missed appointments and late arrivals.
• Identifying potential problems before they occur.
• Ensuring that any problems are communicated immediately to our Account Operations and Carrier Sales Teams.
• Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
• Assist other team members when required.

Skills

work under pressure

problem solving

organization

communication

empathy

attention to detail

adaptability

accountability

Education

Bachelor's degree in International Business

Bachelor's degree in International Trade

Bachelor's degree in Logistics

Job description

As a TRAFFIX Tracking Coordinator, you will play a crucial role in ensuring we exceed our client's KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.

What does a day in the life of a Tracking Coordinator look like?

A day in the life of a TRAFFIX Tracking Coordinator includes the following:

• Building and maintaining relationships with partner carriers
• Monitor loading, unloading and appointments - follow up with customers regarding delays, missed appointments and late arrivals
• Identifying potential problems before they occur
• Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
• Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
• Assist other team members when required.

Requirements

Education

• Preferably a Bachelor's degree in International Business, International Trade, Logistics, or a related field.

Skills and Competencies

• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving, critical thinking, and proactive approach.
• Excellent organizational skills, sense of urgency, and consistent follow-up.
• Clear, concise, and assertive communication.
• Empathy, emotional intelligence, and the ability to handle challenging situations effectively.
• Strong attention to detail and proficiency in using computers and business systems.
• Adaptability, teamwork, and a positive attitude.
• Accountability, initiative, and a results-oriented mindset.

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.

Department: Carrier Sales
This is a full time position