Tracking Coordinator (Guadalajara, MX)

Traffix; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

TRAFFIX is seeking a Tracking Coordinator to act as the primary liaison between Carrier Sales Representatives, Account Operations, and partner carriers. You will build strong carrier relationships and manage loading, appointments, and delays with a focus on customer KPI delivery.

The role emphasizes problem prevention, clear communication, and an empathetic, proactive mindset. It is a full-time position based in our operations team and requires teamwork and a strong sense of accountability.

Qualifications

• Bachelor's degree in International Business, International Trade, Logistics, or related field.
• Ability to manage multiple priorities under pressure.
• Strong problem-solving and proactive approach.
• Clear, concise, and assertive communication; empathetic and professional.

Responsibilities

• Build and maintain relationships with partner carriers.
• Monitor loading, unloading and appointments; follow up on delays.
• Identify potential problems before they occur.
• Communicate delays or issues to Account Operations and Carrier Sales Teams.
• Demonstrates professionalism, positive attitude, and telephone etiquette.
• Assist other team members when required.

Skills

Work under pressure

Problem solving

Critical thinking

Organizational skills

Clear communication

Empathy

Attention to detail

Adaptability

Teamwork

Accountability

Initiative

Education

Bachelor's degree in International Business/International Trade/Logistics

Job description

As a TRAFFIX Tracking Coordinator, you will play a crucial role in ensuring we exceed our client's KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.

What does a day in the life of a Tracking Coordinator look like?

A day in the life of a TRAFFIX Tracking Coordinator includes the following:

• Building and maintaining relationships with partner carriers
• Monitor loading, unloading and appointments - follow up with customers regarding delays, missed appointments and late arrivals
• Identifying potential problems before they occur
• Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams
• Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.
• Assist other team members when required.

Requirements

Education

• Preferably a Bachelor's degree in International Business, International Trade, Logistics, or a related field.

Skills and Competencies

• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving, critical thinking, and proactive approach.
• Excellent organizational skills, sense of urgency, and consistent follow-up.
• Clear, concise, and assertive communication.
• Empathy, emotional intelligence, and the ability to handle challenging situations effectively.
• Strong attention to detail and proficiency in using computers and business systems.
• Adaptability, teamwork, and a positive attitude.
• Accountability, initiative, and a results-oriented mindset.

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.

Department: Carrier Sales
This is a full time position