Logistics Coordinator

Traffix; Región Centro; Hybrid; MXN 180,000 - 300,000; Full time

Job summary

TRAFFIX is seeking a Logistics Coordinator in Mexico to serve as the liaison between carriers and TRAFFIX Carrier Sales, Operations and Sales teams. You will create loads in the system, keep records in the TMS, and monitor shipments from start to finish.

You will communicate updates, track status, prepare reports, and help resolve issues to meet service expectations. A Bachelor's degree in related field and 1–3 years in logistics plus strong Excel skills are required.

Qualifications

• Bachelor’s degree in International Business, International Trade, Logistics, Supply Chain, Business, or a related field.
• 1–3 years of experience in logistics, transportation, or supply chain operations.
• Intermediate English proficiency or higher in a business environment.
• Proficiency in Microsoft Excel for managing reports and data.
• Strong attention to detail with shipment information and documentation.
• Excellent customer service and proactive communication with customers, carriers, and internal teams.

Responsibilities

• Create and enter loads into the system.
• Review and update information to ensure accuracy and completeness.
• Track and monitor load status throughout the shipment lifecycle.
• Maintain and update reports, spreadsheets, and operational trackers.
• Communicate shipment updates to the team in a timely manner.
• Monitor appointments, transit times, and deliveries to meet service expectations.
• Collect POD and shipment closure documents.
• Manage shipment exceptions and request required information for resolution.
• Support meetings, QBRs, and customer-facing reports.

Skills

English communication

Customer service

Problem solving

multitasking

Education

Bachelor’s degree in International Business/Logistics/related

Tools

Microsoft Excel

Job description

About the Role:

As a Logistics Coordinator, you will be the liaison between carriers and TRAFFIX Carrier Sales, Operations and/or Sales Team. You will proactively identify potential problems and work with your team to find solutions. You will maintain accurate records within TRAFFIX' TMS reflecting tracing updates and pertinent load details.

What does a day in the life of a Logistics Coordinator look like?

• Create and enter loads into the system.
• Review and update information in the system to ensure accuracy and completeness.
• Track and monitor load status throughout the shipment lifecycle.
• Maintain and update reports, spreadsheets, and operational trackers.
• Communicate relevant shipment updates to the team in a timely manner.
• Monitor appointments, transit times, and deliveries to ensure service expectations are met.
• Collect supporting documentation, Proof of Delivery (POD), and shipment closure documents.
• Manage shipment exceptions and request any additional information required for resolution.
• Support the preparation of meetings, Quarterly Business Reviews (QBRs), and customer-facing reports.

What we are looking for from you?

• Bachelor’s degree in International Business, International Trade, Logistics, Supply Chain, Business, or a related field.
• 1–3 years of experience in logistics, transportation, or supply chain operations, preferably with ground transportation/truckload shipments.
• Intermediate English proficiency or higher, with the ability to communicate effectively in a business environment.
• Proficiency in Microsoft Excel, including the ability to manage and organize operational information and reports.
• Strong attention to detail and accuracy when handling shipment information, documentation, and follow-ups.
• Strong customer service orientation, with the ability to communicate professionally and proactively with customers, carriers, and internal teams.
• Ability to coordinate and prioritize multiple tasks and shipments simultaneously in a fast-paced environment.
• Strong problem-solving skills, with the ability to identify issues, evaluate alternatives, and respond effectively to changes or unexpected situations.
• Strong organizational and follow-up skills, ensuring shipments and customer requests are monitored through completion.

Why Work at TRAFFIX?

At TRAFFIX, we believe a great workplace starts with great people. Our values guide how we show up every day: Put People First, Be the Solution, and Raise the Bar. We’ve built a culture rooted in respect, collaboration, expertise, inclusion, and an entrepreneurial mindset, where employees are encouraged to share ideas, take initiative, and make an impact. Whether you’re getting involved in a Steering Committee, joining employee events like Game Night, or giving back through our partnership with Big Brothers Big Sisters, there are plenty of ways to connect beyond your day-to-day role. We also believe in supporting your growth through professional development opportunities with our Learning Management System, TRAFFIX Academy, and Tuition Reimbursement Program. With remote and in-office opportunities, competitive compensation, and benefits, TRAFFIX gives you the flexibility and support to build your career in an environment where people are valued, ideas are heard, and everyone is encouraged to continuously learn, improve, and raise the bar. TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.