Supervisor, Carrier Compliance

ProTrans; Monterrey; On-site; MXN 350,000 - 520,000; Full time

Job summary

ProTrans is seeking a Carrier Management Representative to oversee partner carriers using the Carrier Scorecard and to facilitate onboarding calls. The role involves developing training materials, presenting to stakeholders, and ensuring adherence to ProTrans standards.

You will monitor carrier performance, communicate findings to carriers and procurement, and collaborate with senior management on continual improvements. Occasional travel to carrier sites in Mexico is required.

Qualifications

• Strong Analytical skills.
• Strong communication (verbal and written).
• Problem solving and decision-making skills.
• Develop proactive communication with carriers.
• Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint).
• Experience with web-based BI tools to identify trends and improvements.

Responsibilities

• Develop and update training materials related to carrier scorecard metrics and onboarding program.
• Prepare and deliver presentations as needed.
• Monitor email for documents or questions from carriers.
• Evaluate carriers using the scorecard and provide feedback to carriers and procurement.
• Ensure carriers follow ProTrans standards.
• Travel to carrier sites in Mexico as needed.
• Coordinate carrier onboarding calls.
• Lead carrier management team through training and daily communications.

Skills

Analytical

Communication

Problem solving

Proactive communication

Self-motivated

Customer relations

Travel readiness

Education

Bachelor's degree in Logistics/Transportation or related field

5 years' related experience

Tools

Microsoft Office Suite

BI tools

Job description

Summary

Carrier Management Representative - will be responsible for managing partner carriers by using the Carrier Scorecard and through facilitating onboarding calls with carriers.

Essential Duties And Responsibilities

• Develop and update training materials related to carrier scorecard metrics and carrier onboarding program
• Preparing and delivering written and oral presentations as needed
• Monitor email for documents and/or questions received from carriers.
• Evaluate carriers using the carrier scorecard and provide feedback to carrier and procurement team
• Ensure carriers are following Protrans standards
• Anticipate problems and work proactively to solve them.
• Identify and implement continual improvement initiatives to enhance the performance of carriers, position, team, and company.
• Travel to carrier sites in Mexico – as needed
• Always represent ProTrans professionally.
• Coordinate carrier onboarding calls
• Manage expenses within company guidelines.
• Lead/manage carrier management team members through training and daily communications

Job Qualifications

• Strong Analytical skills
• Strong communication (both verbal and written) - Teaching duties are the primary function of this job.
• Problem solving and decision-making skills.
• Develop proactive communication with carriers.
• Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
• Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities.
• Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with carrier issues.
• International Travel (US, Canada, Mexico), at times up to 25%
• Good customer relations skills and ability to communicate professionally and effectively with all management levels.
• Must have Passport and be able to travel to and from Mexico, Canada, and U.S.A. as necessary.
• Reliable transportation, and ability to drive to carrier sites in other cities.
• Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
• Work with Senior management to solve large systemic issues.
• Good discernment skills in knowing when to elevate issues.

EDUCATION And/or EXPERIENCE

Bachelor’s degree in Logistics, Transportation, or business-related field with two years of relevant experience, OR minimum of five years’ experience in a related field