Supervisor, Carrier Compliance

ProTrans International; Monterrey; On-site; MXN 300,000 - 420,000; Full time

Job summary

ProTrans International is seeking a Carrier Management Representative to oversee partner carriers via the Carrier Scorecard and onboarding calls. This role requires developing training materials, delivering presentations, and monitoring communications with carriers.

You will evaluate carrier performance, ensure adherence to ProTrans standards, and travel within Mexico as needed. Strong analytical, communication, and problem-solving skills are essential.

Qualifications

• Strong analytical and communication abilities with teaching duties.
• Problem solving and decision-making capabilities.
• Experience using web-based BI tools to identify trends.
• Willingness to work flexible hours including weekends.
• Ability to travel internationally (US, Canada, Mexico) up to 25%.

Responsibilities

• Develop and update carrier scorecard training materials.
• Deliver written and oral presentations as needed.
• Monitor email for documents and questions from carriers.
• Evaluate carriers using the scorecard and provide feedback.
• Ensure carriers follow ProTrans standards.
• Travel to carrier sites in Mexico as needed.
• Lead carrier management team through training and daily communications.
• Manage expenses within company guidelines.
• Identify and implement improvements for carrier performance.

Skills

Analytical skills

Communication skills

Problem solving

Decision making

Travel readiness

Cross-cultural communication

Education

Bachelor's degree in Logistics, Transportation, or business-related field

Tools

Microsoft Office

BI tools

Job description

SUMMARY

Carrier Management Representative - will be responsible for managing partner carriers by using the Carrier Scorecard and through facilitating onboarding calls with carriers.

Essential Duties and Responsibilities

• Develop and update training materials related to carrier scorecard metrics and carrier onboarding program
• Preparing and delivering written and oral presentations as needed
• Monitor email for documents and/or questions received from carriers.
• Evaluate carriers using the carrier scorecard and provide feedback to carrier and procurement team
• Ensure carriers are following Protrans standards
• Anticipate problems and work proactively to solve them.
• Identify and implement continual improvement initiatives to enhance the performance of carriers, position, team, and company.
• Travel to carrier sites in Mexico - as needed
• Always represent ProTrans professionally.
• Manage expenses within company guidelines.
• Lead/manage carrier management team members through training and daily communications

Job Qualifications

• Strong Analytical skills
• Strong communication (both verbal and written) - Teaching duties are the primary function of this job.
• Problem solving and decision-making skills.
• Develop proactive communication with carriers.
• Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
• Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities.
• Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with carrier issues.
• International Travel (US, Canada, Mexico), at times up to 25%
• Good customer relations skills and ability to communicate professionally and effectively with all management levels.
• Must have Passport and be able to travel to and from Mexico, Canada, and U.S.A. as necessary.
• Reliable transportation, and ability to drive to carrier sites in other cities.
• Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
• Work with Senior management to solve large systemic issues.
• Good discernment skills in knowing when to elevate issues.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Logistics, Transportation, or business-related field with two years of relevant experience, OR minimum of five years' experience in a related field