Dispatcher

Rapido Solutions Group; Región Centro; On-site; MXN 180,000 - 240,000; Full time

Job summary

Rapido Solutions Group is seeking a proactive Dispatcher to coordinate freight movements, manage carrier relationships, and ensure smooth day-to-day logistics operations. You will monitor loads, optimize routes, and communicate with customers to keep shipments on schedule.

In this role you will load manage, track shipments in real time, and support carrier partners with timely information and problem resolution, using TMS and MS Office to maintain accurate records and performance metrics.

Qualifications

• 1–3 years of experience in dispatching, carrier operations, or logistics coordination (preferred).
• Strong understanding of freight operations, carrier networks, and load booking.
• Proficient in transportation management systems (TMS) and Microsoft Office Suite.
• Excellent communication, negotiation, and organizational skills.
• Ability to work in a fast-paced environment and make quick, informed decisions.

Responsibilities

• Load Management: Build, schedule, and manage freight loads across various carriers.
• Tracking & Tracing: Monitor shipments in real time, proactively addressing any delays or issues.
• Carrier Operations: Coordinate dispatch activities, including assigning loads to carriers and overseeing execution.
• Load Planning: Identify optimal lanes and locations for booking loads to maximize efficiency and reduce costs.
• Carrier Sales & Relationship Management: Negotiate rates, build long-term partnerships, and maintain positive relationships with carrier partners.
• Problem Resolution: Troubleshoot operational challenges to ensure service commitments are met.
• Data & Reporting: Maintain accurate records of shipments, performance metrics, and carrier activity.

Skills

Load booking

Carrier networks

TMS proficiency

Microsoft Office

Communication skills

Negotiation

Organizational skills

Decision making

Tools

TMS

Microsoft Excel

Job description

The Dispatcher will be responsible for coordinating freight movements, managing carrier relationships, and ensuring smooth day-to-day logistics operations. This role requires strong organizational skills, the ability to multitask in a fast-paced environment, and excellent communication to keep shipments on schedule and customers satisfied.

Key Responsibilities

Load Management: Build, schedule, and manage freight loads across various carriers.

Tracking & Tracing: Monitor shipments in real time, proactively addressing any delays or issues.

Carrier Operations: Coordinate dispatch activities, including assigning loads to carriers and overseeing execution.

Load Planning: Identify optimal lanes and locations for booking loads to maximize efficiency and reduce costs.

Carrier Sales & Relationship Management: Negotiate rates, build long-term partnerships, and maintain positive relationships with carrier partners.

Problem Resolution: Troubleshoot operational challenges to ensure service commitments are met.

Data & Reporting: Maintain accurate records of shipments, performance metrics, and carrier activity.

Qualifications

1–3 years of experience in dispatching, carrier operations, or logistics coordination (preferred).

Strong understanding of freight operations, carrier networks, and load booking.

Proficient in transportation management systems (TMS) and Microsoft Office Suite.

Excellent communication, negotiation, and organizational skills.

Ability to work in a fast-paced environment and make quick, informed decisions.