Strategic Tracking Coordinator — Carrier Liaison

Traffix; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

TRAFFIX is seeking a Tracking Coordinator to act as the primary liaison between Carrier Sales Representatives, Account Operations, and partner carriers. You will build strong carrier relationships and manage loading, appointments, and delays with a focus on customer KPI delivery.

The role emphasizes problem prevention, clear communication, and an empathetic, proactive mindset. It is a full-time position based in our operations team and requires teamwork and a strong sense of accountability.

Qualifications

• Bachelor's degree in International Business, International Trade, Logistics, or related field.
• Ability to manage multiple priorities under pressure.
• Strong problem-solving and proactive approach.
• Clear, concise, and assertive communication; empathetic and professional.

Responsibilities

• Build and maintain relationships with partner carriers.
• Monitor loading, unloading and appointments; follow up on delays.
• Identify potential problems before they occur.
• Communicate delays or issues to Account Operations and Carrier Sales Teams.
• Demonstrates professionalism, positive attitude, and telephone etiquette.
• Assist other team members when required.

Skills

Work under pressure

Problem solving

Critical thinking

Organizational skills

Clear communication

Empathy

Attention to detail

Adaptability

Teamwork

Accountability

Initiative

Education

Bachelor's degree in International Business/International Trade/Logistics

Job description

TRAFFIX is seeking a Tracking Coordinator to act as the primary liaison between Carrier Sales Representatives, Account Operations, and partner carriers. You will build strong carrier relationships and manage loading, appointments, and delays with a focus on customer KPI delivery.

The role emphasizes problem prevention, clear communication, and an empathetic, proactive mindset. It is a full-time position based in our operations team and requires teamwork and a strong sense of accountability.