Time & Absence Operations Lead — Hybrid & Governance

the LEGO Group; Monterrey; Hybrid; Confidencial; Full time

Benefits offered by this job

Family Care Leave

Life & Disability Insurance

Headspace app access

Colleague Discount

Bonus scheme

Hybrid working

Job summary

The LEGO Group in Monterrey, Mexico is seeking a Senior Specialist, Time & Absence Management to own the health and governance of high-volume Time and Absence services. You will manage escalations, strengthen controls and implement changes into reliable daily operations.

You will collaborate with Payroll, Centres of Expertise and partner teams to ensure service stability and readiness for workforce-management implementations, driving prevention over issue resolution.

Qualifications

• Built 3–5 years of experience in Time and Absence, human resources operations, payroll-connected services or a comparable environment.
• Led complex operational escalations through root-cause analysis, containment and corrective actions.
• Delivered projects involving operational impact assessments, change readiness and user acceptance testing.
• Translated service data into risk assessments, operational controls and improvement decisions.
• Applied Time and Absence process experience to understand and manage downstream payroll impacts.
• Coached Advisors and Senior Advisors through cross-training, documentation and backup planning.

Responsibilities

• Establish strong governance across Time and Absence policies, controls and SLAs.
• Develop sustainable corrective plans to reduce recurring defects.
• Create a prioritised improvement roadmap from service data and reviews.
• Ensure operational readiness for system changes and workforce-management deployments.
• Document processes clearly and enable cross-training and backup capability.
• Lead stakeholder forums with Payroll, COEs and partner teams.

Skills

Time & Absence

HR operations

Root-cause analysis

Change readiness

Coaching & training

Documentation & backup planning

Tools

Workday HCM

ServiceNow

UKG

Power BI

Job description

The LEGO Group in Monterrey, Mexico is seeking a Senior Specialist, Time & Absence Management to own the health and governance of high-volume Time and Absence services. You will manage escalations, strengthen controls and implement changes into reliable daily operations.

You will collaborate with Payroll, Centres of Expertise and partner teams to ensure service stability and readiness for workforce-management implementations, driving prevention over issue resolution.