Tier 2 SAAS Support Engineer for Enterprise Apps

Mitratech; México; Presencial; MXN 320.000 - 420.000; Jornada completa

Descripción de la vacante

A leading software development company is seeking a Tier 2 Technical Support Engineer in Mexico. The role involves providing second-line support for customers and partners, troubleshooting software issues, and writing SQL queries. The ideal candidate has at least 2 years of experience in SAAS environments and excels in communication and problem-solving. Along with a full-time employment opportunity, candidates will join a diverse team dedicated to excellence in the software industry.

Formación

• 2+ years experience in SAAS support or similar technical role.
• Experience with SQL and Java/J2EE applications required.
• Excellent organizational and communication skills.

Responsabilidades

• Provide support to customers via various channels.
• Troubleshoot and resolve software issues.
• Create Knowledge-base articles for customer self-help.

Conocimientos

Excellent communication

Analytical skills

Problem-solving

Technical acumen

Experience with SAAS applications

Writing SQL queries

Java/J2EE applications

API integrations

JavaScript testing

Customer relationship skills

Educación

Bachelor or relevant experience

Herramientas

Tomcat

Weblogic

WebSphere

Oracle

SQL Server

Business Objects

Descripción del empleo

A leading software development company is seeking a Tier 2 Technical Support Engineer in Mexico. The role involves providing second-line support for customers and partners, troubleshooting software issues, and writing SQL queries. The ideal candidate has at least 2 years of experience in SAAS environments and excels in communication and problem-solving. Along with a full-time employment opportunity, candidates will join a diverse team dedicated to excellence in the software industry.