Technical Support Specialist I — HR Software Expert

Paylocity; Región Centro; Presencial; MXN 334.800 - 502.200; Jornada completa

Descripción de la vacante

A cloud-based HR solutions provider in Jalisco is looking for a Technical Support Specialist I. This role involves providing excellent support for applications, monitoring cases, and resolving technical issues. The ideal candidate will have at least 3 years of experience in customer service, possess strong communication skills, and be proficient in SQL and Excel. This position requires the ability to analyze data and handle various technical inquiries effectively.

Formación

• Minimum 3 years’ experience in a customer service or help desk/software support role.
• Must demonstrate business-level English proficiency, both written and spoken.
• Ability to analyze data for high-level problem resolution.

Responsabilidades

• Monitor and prioritize cases from end users experiencing problems.
• Track and maintain interactions through the entire lifecycle.
• Identify, diagnose, and resolve technical issues and incidents.

Conocimientos

Excellent communication

Intermediate Excel

Technical aptitude

Data analysis

Educación

Associates/Bachelor's Degree in Computer Science or related field

Herramientas

SQL

Microsoft Excel

Descripción del empleo

A cloud-based HR solutions provider in Jalisco is looking for a Technical Support Specialist I. This role involves providing excellent support for applications, monitoring cases, and resolving technical issues. The ideal candidate will have at least 3 years of experience in customer service, possess strong communication skills, and be proficient in SQL and Excel. This position requires the ability to analyze data and handle various technical inquiries effectively.