Tier 2 IT Support Analyst — Hardware & Client IT

Bosch Group; Región Centro; Presencial; MXN 335.000 - 469.000; Jornada completa

Descripción de la vacante

Bosch Group in Mexico is seeking a Tier 2 IT support professional to provide on-site and regional support for facility computer systems and hardware. You will diagnose, maintain, and upgrade hardware to ensure optimal performance and represent IT to local management and end users.

The role requires hands-on troubleshooting, strong knowledge of PC hardware and networks, and the ability to translate business needs into IT solutions.

Formación

• Strong technical knowledge of IT client hardware.
• Hands-on troubleshooting experience.
• Elevated technical knowledge of network and PC hardware.
• Knowledge of Microsoft Office products and software distribution systems (MS SCCM).
• Able to read and understand technical manuals and process documentation.
• Effective interpersonal and written/oral communication skills.

Responsabilidades

• Provide Tier 2 support for facility computer systems, computers and peripherals; install, diagnose, maintain and upgrade hardware to ensure optimal performance.
• Represent the central IT organization at locations within the region and advocate for the customer within IT.
• Interface with local management and end users to represent the central IT organization.
• Solution consulting and project participation.
• Perform on-site diagnosis and resolution of moderate PC problems; recommend and implement corrective actions; manage assets.
• Manage incidents/requests, changes and assets through corporate tools; respond to calls/emails regarding PC/hardware issues.
• Interface with and train customers and staff on computer operation and training courses published by HR.
• Perform on-site analysis and resolve moderate PC problems; propose hardware solutions including off-site repair as needed.
• Gather requirements from customers and translate them into IT solutions for the business.

Conocimientos

IT hardware

Troubleshooting

Network hardware

Office products

SCCM

Teamwork

Customer service

Requirements gathering

Problem solving

Prioritization

Communication

Herramientas

SCCM

Descripción del empleo

Bosch Group in Mexico is seeking a Tier 2 IT support professional to provide on-site and regional support for facility computer systems and hardware. You will diagnose, maintain, and upgrade hardware to ensure optimal performance and represent IT to local management and end users.

The role requires hands-on troubleshooting, strong knowledge of PC hardware and networks, and the ability to translate business needs into IT solutions.