Frontline IT Support Analyst - Windows & Networking

Hitachi Vantara; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Hitachi Vantara in Mexico City is seeking a Technical Resource Center Analyst to provide first-level technical support for employees and systems. You will troubleshoot hardware, software, network, and application issues, and document resolutions in the IT service management system.

The role requires 1–2 years in a technical support or help desk, solid Windows and Office knowledge, basic networking, and familiarity with ITSM tools.

Qualifications

• 1–2 years of experience in a technical support or help desk role.
• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Basic networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Respond to and resolve technical support requests via phone, email, and ticketing system.
• Provide initial diagnosis for hardware, software, network, and application issues.
• Escalate complex issues to senior technical staff or specialized teams.

Skills

Windows OS

Microsoft Office

Networking basics

ITSM tools

Education

Associate/Bachelor in IT/CS

Tools

ServiceNow

Jira Service Desk

Job description

Hitachi Vantara in Mexico City is seeking a Technical Resource Center Analyst to provide first-level technical support for employees and systems. You will troubleshoot hardware, software, network, and application issues, and document resolutions in the IT service management system.

The role requires 1–2 years in a technical support or help desk, solid Windows and Office knowledge, basic networking, and familiarity with ITSM tools.