IT Analyst: Global Tech Support & Process Optimizer

Zobele; Apodaca; Presencial; MXN 200.000 - 260.000; Jornada completa

Descripción de la vacante

Zobele in Apodaca, Nuevo León (Mexico) is seeking an IT Analyst to serve as the site-level IT contact, delivering technical support and collaborating with the ICT team to keep business operations running smoothly. The role focuses on solving hardware, software, and network issues and enabling efficient IT services across the site.

Ideal candidates have a relevant degree, 2+ years in IT support, strong troubleshooting abilities, and proficiency with Active Directory, network infrastructure, and

Formación

• Fluent English is required to interact with global teams.
• Degree in IT, CS, or related field is required.
• At least 2 years in a similar IT support role.
• Provide PC and peripheral device support and local network maintenance.
• Strong troubleshooting and problem-solving skills in IT environments.
• Experience with wired/wireless networks and structured cabling.
• Knowledge of Active Directory, File & Print Services, backups, and Microsoft products.
• Advanced MS Office skills are expected.
• Experience supporting users across all organizational levels.
• Quick learner who can share knowledge effectively.

Responsabilidades

• Provide technical support for business applications and IT systems.
• Analyze, troubleshoot, and resolve hardware, software, and network issues.
• Collaborate with cross-functional teams to identify technology solutions.
• Support implementation, maintenance, and optimization of IT applications and infrastructure.
• Manage user accounts, system access, and IT service requests.
• Participate in IT projects, including upgrades and deployments.
• Create and maintain technical documentation, procedures, and user guides.
• Ensure compliance with IT security policies and best practices.

Conocimientos

Fluent English

Troubleshooting

Problem solving

Network management

Structured cabling

Microsoft products

Microsoft Office

Team collaboration

Knowledge sharing

Technical support

Educación

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Systems Engineering

Related field

Herramientas

Active Directory

File & Print Services

Backup solutions

Microsoft Office

Descripción del empleo

Zobele in Apodaca, Nuevo León (Mexico) is seeking an IT Analyst to serve as the site-level IT contact, delivering technical support and collaborating with the ICT team to keep business operations running smoothly. The role focuses on solving hardware, software, and network issues and enabling efficient IT services across the site.

Ideal candidates have a relevant degree, 2+ years in IT support, strong troubleshooting abilities, and proficiency with Active Directory, network infrastructure, and