IT Support Analyst — On‑Site Tech & Hardware Specialist

Robert Bosch Group; Región Centro; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Robert Bosch Group in Mexico is seeking an IT support specialist to provide Tier 2 support for facility computer systems and peripherals. The role requires hands-on hardware troubleshooting, on-site diagnosis, and collaboration with local management to translate business needs into IT solutions.

You will handle incidents and requests, manage assets, and train staff on standard IT operations while ensuring high customer service quality in a regional context.

Formación

• Strong IT hardware knowledge and hands-on troubleshooting.
• Ability to read and follow technical manuals and process docs.
• Experience supporting facility computer systems and peripherals.

Responsabilidades

• Provide Tier 2 support for facility computer systems, computers and peripherals.
• Install, diagnose, maintain and upgrade hardware to ensure optimal performance.
• Interface with local management and end users to represent the central IT organization.
• Perform on-site diagnosis and resolution of moderate PC problems; recommend actions.
• Manage incidents/requests, change and asset management via corporate tools.
• Receive and respond to calls/emails regarding PC/hardware problems.
• Train and support customers and staff on computer operation and training courses.
• Collaborate with internal departments to gather requirements and translate to IT solutions.
• Show strong communication and teamwork in a diverse environment.

Conocimientos

Tier 2 support

Troubleshooting

Customer service

Microsoft Office

Network basics

Herramientas

MS SCCM

Descripción del empleo

Robert Bosch Group in Mexico is seeking an IT support specialist to provide Tier 2 support for facility computer systems and peripherals. The role requires hands-on hardware troubleshooting, on-site diagnosis, and collaboration with local management to translate business needs into IT solutions.

You will handle incidents and requests, manage assets, and train staff on standard IT operations while ensuring high customer service quality in a regional context.