Teller & Client Services Associate

Banamex; Río Bravo; Vor Ort; MXN 140.000 - 200.000; Vollzeit

Zusammenfassung

The Citi Teller in Mexico is an entry-level role supporting branch activities and delivering day-to-day client-facing services, processing transactions, and helping the branch generate revenue through informed product recommendations.

You will serve as the first contact for clients, handle cash, explain digital self-service options, uphold banking controls, and work as part of a team to ensure accurate, friendly service while maintaining compliance.

Qualifikationen

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Aufgaben

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Kenntnisse

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Communication

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The Citi Teller in Mexico is an entry-level role supporting branch activities and delivering day-to-day client-facing services, processing transactions, and helping the branch generate revenue through informed product recommendations.

You will serve as the first contact for clients, handle cash, explain digital self-service options, uphold banking controls, and work as part of a team to ensure accurate, friendly service while maintaining compliance.