Cajero/a de Sucursal: Servicio al Cliente y Transacciones

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; Cuauhtémoc; On-site; MXN 78,000 - 123,000; Full time

Job summary

Citi in Cuauhtémoc, Mexico seeks an entry-level Teller to support day-to-day branch activities, deliver friendly client service, and process transactions. You will work with Customer Service to provide high-quality service and help the branch generate revenue by offering appropriate solutions.

Responsibilities include greeting clients, handling cash deposits and withdrawals, promoting digital banking, adhering to policies and controls, and resolving client issues while maintaining knowledge of

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform banking transactions including managing cash supply for the branch, deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, controls, and regulatory procedures to ensure safety of client and bank assets
• Ensure all client needs are met and effectively manage client issues, escalating as needed
• Maintain working knowledge of client accounts and products offered
• Provide exceptional client experience and meet client needs, measured by specific metrics
• Assess risk with business decisions, safeguarding Citi assets and ensuring compliance with laws and policies

Skills

Customer service

Sales experience

Money handling

Communication skills

Teamwork

Education

High School diploma or equivalent

Job description

Citi in Cuauhtémoc, Mexico seeks an entry-level Teller to support day-to-day branch activities, deliver friendly client service, and process transactions. You will work with Customer Service to provide high-quality service and help the branch generate revenue by offering appropriate solutions.

Responsibilities include greeting clients, handling cash deposits and withdrawals, promoting digital banking, adhering to policies and controls, and resolving client issues while maintaining knowledge of