Cajero de Sucursal | Ventas y Servicio al Cliente

Citigroup; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup in Mexico City is seeking an entry-level Teller to support branch operations, assist customers, and process transactions with accuracy. You will be the first point of contact, delivering friendly service and guiding clients to Citi's digital options.

This role emphasizes cash handling, adherence to security procedures, teamwork, and a proactive approach to identifying referrals and solutions that meet client needs.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including managing cash supply for the branch, deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client's financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, controls, and regulatory procedures to ensure safety of client and bank assets.
• Ensure all client needs are met and manage client issues, escalating as needed.
• Maintain working knowledge of client accounts and products offered.
• Provide exceptional client experience; measure progress by defined metrics.
• Assess risk in business decisions and ensure compliance with laws, rules, and Citi policies.

Skills

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citigroup in Mexico City is seeking an entry-level Teller to support branch operations, assist customers, and process transactions with accuracy. You will be the first point of contact, delivering friendly service and guiding clients to Citi's digital options.

This role emphasizes cash handling, adherence to security procedures, teamwork, and a proactive approach to identifying referrals and solutions that meet client needs.