Bank Teller & Customer Solutions Specialist

Citigroup Inc.; Arcelia; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup Inc. in Mexico is seeking an entry-level Teller to support branch operations, assist with client services, and process transactions.

You will handle cash, educate clients on digital options, and refer opportunities for Citi products while adhering to policies.

This role emphasizes teamwork, accuracy, and a commitment to high quality service in a busy retail banking environment.

Qualifications

• Experience in customer-facing roles.
• Strong communication skills.
• Ability to handle cash transactions and balance.
• Knowledge of banking policies.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly service.
• Perform banking transactions including deposits, cash management, and vault cash.
• Identify referral opportunities for Citi products based on client goals.
• Educate clients on digital and self-service tools.
• Adhere to policies and regulatory procedures to protect assets.
• Escalate client issues when needed.

Skills

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma

Job description

Citigroup Inc. in Mexico is seeking an entry-level Teller to support branch operations, assist with client services, and process transactions.

You will handle cash, educate clients on digital options, and refer opportunities for Citi products while adhering to policies.

This role emphasizes teamwork, accuracy, and a commitment to high quality service in a busy retail banking environment.