Teller Bancario: Servicio al Cliente y Transacciones

Citi; Apizaco; On-site; MXN 120,000 - 180,000; Full time

Job summary

Citi is seeking an entry-level Teller in Apizaco, Mexico, to support branch activities and deliver high-quality client service. You will handle daily transactions, educate clients on digital tools, and refer products aligned with client goals.

The role emphasizes accuracy, compliance, and teamwork in a branch setting, with a focus on building trust and delivering a positive customer experience.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citi is seeking an entry-level Teller in Apizaco, Mexico, to support branch activities and deliver high-quality client service. You will handle daily transactions, educate clients on digital tools, and refer products aligned with client goals.

The role emphasizes accuracy, compliance, and teamwork in a branch setting, with a focus on building trust and delivering a positive customer experience.