Teller & Cash Specialist — Customer Service Pro

Citi; Chilpancingo de los Bravo; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citi is seeking a Teller in Mexico to support branch activities and deliver high-quality client services. You will handle daily transactions, manage cash, and assist customers with financial solutions. The role emphasizes accurate service, regulatory compliance, and teamwork within a branch environment.

The position focuses on delivering an exceptional client experience, driving revenue through solutions, and educating clients on digital tools and self-service options offered by Citi.

Qualifications

• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment
• Previous relevant experience preferred

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Education

High School diploma

Job description

Citi is seeking a Teller in Mexico to support branch activities and deliver high-quality client services. You will handle daily transactions, manage cash, and assist customers with financial solutions. The role emphasizes accurate service, regulatory compliance, and teamwork within a branch environment.

The position focuses on delivering an exceptional client experience, driving revenue through solutions, and educating clients on digital tools and self-service options offered by Citi.