Technical Account Advisor

JDA Software; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Blue Yonder in Monterrey seeks an experienced Technical Account Advisor to serve as a trusted technical partner for strategic customers. You will combine deep product knowledge with problem-solving and strong stakeholder management to drive adoption, resolve escalations, and influence the product roadmap.

In this senior, customer-facing role you will lead onboarding, monitor environments, run health checks, and support renewals by proving technical value and ROI.

Formación

• 5+ years of customer-facing technical experience (Technical Account Management, Solutions Engineering, or similar).
• Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking fundamentals, and system architecture.
• Proven track record of managing escalations and delivering technical outcomes for enterprise customers.
• Solid troubleshooting and diagnostics skills — comfortable with logs, metrics, SQL, and scripting (Python, Bash).
• Excellent written and verbal communication skills; able to present complex technical topics to technical and non-technical stakeholders.
• Strong stakeholder management, negotiation, and interpersonal skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.

Responsabilidades

• Serve as primary technical advisor for assigned strategic or high-risk customers.
• Lead onboarding and implementation activities including architecture reviews, integrations, data migrations, and configuration best practices.
• Proactively monitor customer environments, advise on optimization and performance, and drive adoption of features.
• Triage and manage technical escalations with support, engineering, and product teams; ensure timely resolution.
• Run periodic technical health checks, risk assessments, and roadmap planning sessions with customers.
• Translate customer needs and technical feedback into actionable requirements for product and engineering.
• Deliver technical enablement (workshops, training, documentation) to customer teams.
• Support renewal and expansion conversations by articulating technical value, ROI, and alignment to customer objectives.
• Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
• Mentor less-experienced advisors and contribute to continuous improvement of advisory processes.

Conocimientos

customer-facing experience

integrations & APIs

cloud platforms (AWS/Azure/GCP)

networking fundamentals

system architecture

troubleshooting & diagnostics

logs & metrics & SQL

scripting (Python/Bash)

communication skills

stakeholder management

negotiation & interpersonal skills

enterprise customer delivery

onboarding & implementation

Educación

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent

Herramientas

AWS Certification

Azure Certification

GCP Certification

Observability/Monitoring tools

CRM/ticketing systems (JIRA, ServiceNow, Gainsight)

Descripción del empleo

The Technical Account Advisor is a senior customer-facing technical role responsible for ensuring customers realize maximum value from our products and services. Acting as a trusted technical partner, this person combines deep product knowledge, problem-solving skills, and strong stakeholder management to drive adoption, resolve escalations, influence product roadmap, and support renewal and expansion.

Key Responsibilities

• Serve as the primary technical advisor for assigned strategic or high-risk customers; build trusted relationships with technical and business stakeholders.
• Lead onboarding and implementation activities, including architecture reviews, integrations, data migrations, and configuration best practices.
• Proactively monitor customer environments, advise on optimization and performance, and drive adoption of features and best practices.
• Triage and manage technical escalations in coordination with support, engineering, and product teams; ensure timely resolution and effective communication.
• Run periodic technical health checks, risk assessments, and roadmap planning sessions with customers.
• Translate customer needs and technical feedback into actionable requirements for product and engineering teams; advocate for customers through the product lifecycle.
• Deliver technical enablement (workshops, training, documentation) to customer teams to reduce enablement friction and increase self-sufficiency.
• Support renewal and expansion conversations by articulating technical value, ROI, and alignment to customer objectives.
• Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
• Mentor less-experienced advisors and contribute to continuous improvement of advisory processes and templates.

Required Qualifications

• 5+ years of customer-facing technical experience (Technical Account Management, Solutions Engineering, Customer Success Engineering, or similar).
• Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking fundamentals, and system architecture.
• Proven track record of managing escalations and delivering technical outcomes for enterprise customers.
• Solid troubleshooting and diagnostics skills — comfortable working with logs, metrics, SQL, and basic scripting (Python, Bash, or similar).
• Excellent written and verbal communication skills; able to present complex technical topics to technical and non-technical stakeholders.
• Strong stakeholder management, negotiation, and interpersonal skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.

Preferred Qualifications

• Experience in SaaS operations, data/platform products, or logistics/transportation domain (if relevant).
• Certifications such as AWS/Azure/GCP, CCNA/CCNP, or relevant security/architecture credentials.
• Familiarity with observability/monitoring tools, incident management platforms, and CRM/ticketing systems (JIRA, ServiceNow, Gainsight).
• Experience with programmatic onboarding and building automation/runbooks.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:

Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re‑imagined customer experiences.

Blue Yonder - Fulfill your Potential. blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254