Technical Analyst INT

JDA Software; Monterrey; Presencial; MXN 500.000 - 800.000; Jornada completa

Descripción de la vacante

Blue Yonder is seeking a Mid-level Technical Analyst to ensure operational reliability by diagnosing incidents, improving runbooks and automation, and monitoring batch jobs and integrations. You will partner with engineering and product teams to deliver observable, stable systems.

The role involves leading incident triage, performing root-cause analysis, building dashboards, and supporting releases while mentoring junior analysts and participating in on-call rotations to meet SLA commitments.

Formación

• 3–5 years of experience in technical operations, support engineering, SRE, or systems administration
• Strong scripting/automation skills (Python, Bash, PowerShell) and proficient SQL for troubleshooting and data analysis
• Hands-on experience with monitoring/observability tools and incident management systems
• Cloud platforms (AWS/Azure/GCP) and containerization/orchestration (Docker, Kubernetes)
• Excellent troubleshooting, communication and stakeholder-management skills, with ability to explain technical issues to non-technical audiences

Responsabilidades

• Lead triage and resolution of medium-to-high priority incidents; coordinate cross-functional responders and communicate status to stakeholders.
• Conduct root-cause analysis and implement permanent fixes or reliable workarounds; run post-incident reviews and track corrective actions.
• Maintain and improve runbooks, playbooks, monitoring, alerting and operational automation to reduce manual toil.
• Monitor, validate and troubleshoot scheduled batch jobs, ETL pipelines and integrations; manage reruns, dependency chains and capacity issues.
• Build and maintain dashboards and operational reports to surface trends, capacity needs and SLA adherence.
• Support releases, configuration changes and integration testing; validate rollback plans and deployment impacts.
• Identify recurring issues and translate them into prioritized product/engineering improvements.
• Mentor junior analysts and contribute to onboarding, documentation and best practices.
• Participate in on-call rota as required, following escalation and communication standards.

Conocimientos

Automation scripting

Troubleshooting

Stakeholder management

Herramientas

Grafana

Prometheus

Datadog

ELK

PagerDuty

OpsGenie

ServiceNow

Jira

Docker

Kubernetes

AWS

Azure

GCP

Descripción del empleo

Mid-level technical analyst who ensures operational reliability of services by diagnosing and resolving incidents, improving runbooks and automation, monitoring batch jobs and integrations, and partnering with engineering and product teams to deliver stable, observable systems.

Key responsibilities

• Lead triage and resolution of medium-to-high priority incidents; coordinate cross-functional responders and communicate status to stakeholders.


• Conduct root-cause analysis and implement permanent fixes or reliable workarounds; run post-incident reviews and track corrective actions.


• Maintain and improve runbooks, playbooks, monitoring, alerting and operational automation to reduce manual toil.


• Monitor, validate and troubleshoot scheduled batch jobs, ETL pipelines and integrations; manage reruns, dependency chains and capacity issues.


• Build and maintain dashboards and operational reports to surface trends, capacity needs and SLA adherence.


• Support releases, configuration changes and integration testing; validate rollback plans and deployment impacts.


• Identify recurring issues and translate them into prioritized product/engineering improvements.


• Mentor junior analysts and contribute to onboarding, documentation and best practices.


• Participate in on-call rota as required, following escalation and communication standards.

Required qualifications

• 3-5 years experience in technical operations, support engineering, SRE, or systems administration.


• Strong scripting/automation skills (Python, Bash, PowerShell) and proficient SQL for troubleshooting and data analysis.


• Hands-on experience with monitoring/observability tools (e.g., Grafana, Prometheus, Datadog, ELK) and incident management (PagerDuty, OpsGenie, ServiceNow, Jira).


• Working knowledge of cloud platforms (AWS/Azure/GCP) and containerization/orchestration (Docker, Kubernetes).


• Solid troubleshooting, communication and stakeholder-management skills; ability to explain technical issues to non-technical audiences.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers - all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder's modern innovations and unmatched industry expertise helps more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

"Blue Yonder" is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666