Associate Technical Account Advisor

JDA Software; Monterrey; On-site; MXN 400,000 - 560,000; Full time

Job summary

Blue Yonder in Monterrey is hiring an Associate Technical Account Advisor to support clients in leveraging its AI-driven supply chain solutions. The role focuses on understanding customer technical needs, recommending tailored configurations, and ensuring smooth adoption and integration of products.

The ideal candidate has 2–4 years in technical support or advisory roles within SCM or software, with strong problem solving and communications skills, and the ability to collaborate across teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
• 2–4 years of experience in a technical support or advisory role, preferably within the supply chain management or software industry.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.

Responsibilities

• Client Support: Provide technical support and guidance to clients, helping them implement and optimize Blue Yonder’s solutions.
• Solution Customization: Work with clients to customize solutions based on their specific needs and industry requirements.
• Training and Education: Conduct training sessions and workshops to educate clients on best practices and effective use of Blue Yonder’s products.
• Technical Problem Solving: Troubleshoot technical issues and coordinate with internal teams to ensure timely resolution.
• Customer Relationship Management: Build and maintain strong relationships with clients, understanding their business processes, and aligning our solutions to meet their objectives.
• Feedback Loop: Act as a liaison between customers and Blue Yonder’s product development team, providing valuable feedback to help improve our solutions.

Skills

Problem-solving

Analytical skills

Verbal communication

Written communication

Team collaboration

Education

Bachelor’s degree in Computer Science/IS/Business

Tools

CRM systems (Salesforce)

Cloud-based platforms

Integration tools

Job description

About Blue Yonder

Blue Yonder is a global leader in digital supply chain transformation, renowned for our AI-driven platforms that optimize supply chain management from end to end. Our innovative solutions help businesses predict and meet consumer demand efficiently, ensuring alignment with strategic goals through enhanced visibility, execution, and intelligent decision-making capabilities.

Position Overview

The Associate Technical Account Advisor will support our clients by providing expert advice on leveraging Blue Yonder’s solutions to meet their business objectives. This role involves working closely with customers to understand their technical needs, offering tailored recommendations, and ensuring successful adoption and integration of our products. The ideal candidate will be adept at problem-solving, possess strong communication skills, and have a thorough understanding of supply chain management technologies.

Key Responsibilities

• Client Support: Provide technical support and guidance to clients, helping them implement and optimize Blue Yonder’s solutions.


• Solution Customization: Work with clients to customize solutions based on their specific needs and industry requirements.


• Training and Education: Conduct training sessions and workshops to educate clients on best practices and effective use of Blue Yonder’s products.


• Technical Problem Solving: Troubleshoot technical issues and coordinate with internal teams to ensure timely resolution.


• Customer Relationship Management: Build and maintain strong relationships with clients, understanding their business processes, and aligning our solutions to meet their objectives.


• Feedback Loop: Act as a liaison between customers and Blue Yonder’s product development team, providing valuable feedback to help improve our solutions.

Technical Environment

• Familiarity with CRM systems (e.g., Salesforce)


• Experience with supply chain management software and cloud-based platforms


• Understanding of integration tools and methodologies

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field

2-4 years of experience in a technical support or advisory role, preferably within the supply chain management or software industry

Strong problem-solving and analytical skills

Excellent verbal and written communication skills

Ability to work effectively in a team environment and collaborate with cross-functional teams

Blue Yonder Core Values

• Innovation: Drive for continuous improvement and embrace new technologies and methodologies.


• Customer Success: Ensure customer needs are met with the highest standards of service.


• Employee Growth: Commit to the development and growth of all team members.


• Sustainability: Promote and support sustainable business practices.

Employment Type: Full-Time.

Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666