Technical Account Advisor: Customer Success & Solutions

JDA Software; Monterrey; On-site; MXN 400,000 - 560,000; Full time

Job summary

Blue Yonder in Monterrey is hiring an Associate Technical Account Advisor to support clients in leveraging its AI-driven supply chain solutions. The role focuses on understanding customer technical needs, recommending tailored configurations, and ensuring smooth adoption and integration of products.

The ideal candidate has 2–4 years in technical support or advisory roles within SCM or software, with strong problem solving and communications skills, and the ability to collaborate across teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
• 2–4 years of experience in a technical support or advisory role, preferably within the supply chain management or software industry.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.

Responsibilities

• Client Support: Provide technical support and guidance to clients, helping them implement and optimize Blue Yonder’s solutions.
• Solution Customization: Work with clients to customize solutions based on their specific needs and industry requirements.
• Training and Education: Conduct training sessions and workshops to educate clients on best practices and effective use of Blue Yonder’s products.
• Technical Problem Solving: Troubleshoot technical issues and coordinate with internal teams to ensure timely resolution.
• Customer Relationship Management: Build and maintain strong relationships with clients, understanding their business processes, and aligning our solutions to meet their objectives.
• Feedback Loop: Act as a liaison between customers and Blue Yonder’s product development team, providing valuable feedback to help improve our solutions.

Skills

Problem-solving

Analytical skills

Verbal communication

Written communication

Team collaboration

Education

Bachelor’s degree in Computer Science/IS/Business

Tools

CRM systems (Salesforce)

Cloud-based platforms

Integration tools

Job description

Blue Yonder in Monterrey is hiring an Associate Technical Account Advisor to support clients in leveraging its AI-driven supply chain solutions. The role focuses on understanding customer technical needs, recommending tailored configurations, and ensuring smooth adoption and integration of products.

The ideal candidate has 2–4 years in technical support or advisory roles within SCM or software, with strong problem solving and communications skills, and the ability to collaborate across teams.